Jobs
>
San Francisco

    Customer Success Manager - San Francisco, United States - Darktrace Limited

    Darktrace Limited
    Darktrace Limited San Francisco, United States

    1 week ago

    Default job background
    Description


    Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.

    We protect more than 8,400 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks.

    Our roots lie deep in innovation.

    The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.

    The company's European R&D center is located in The Hague, Netherlands.

    Headquartered in Cambridge, UK, Darktrace has more than 2,400 employees located globally. Customers include public sector agencies, education institutions, media, organizations supplying critical infrastructure, and businesses of all sizes worldwide.


    This is an excellent opportunity to join a fast-growing company, named one of TIME magazine's "Most Influential Companies" for 2021 and one of Fast Company's "Most Innovative AI Companies" in 2022.

    For more information on our cutting-edge technology, visit

    Job Summary

    In the Customer Success role, you will be managing a variety of named accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.

    You should have a passion to learn about cyber security and AI, while always wanting to deliver the best service to our customers.


    Our team of expert trainers have designed an onboarding program to equip you with the knowledge and skills required to successfully get out of the starting blocks.

    Over the first 3 months of joining Darktrace our education team will provide training across multiple topics and disciplines ranging from Industry, Technology and Product all the way through to Systems, Process and Soft Skills training.

    Our team at Darktrace are here to help and support you every step of the way as you begin your career at Darktrace.


    Location:
    San Francisco

    Please Note - We operate under a hybrid model, 2-3 days per week onsite.

    Key Duties & Responsibilities


    Manage a portfolio of 30-40 existing Darktrace customers, ensuring that each customer gains maximum utility from their Darktrace deployment with an objective of growing their Annual Recurring Revenue (ARR).

    Regularly conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes.

    Present, discuss and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required.

    Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers' evolving use cases and needs.

    Responsible for ensuring that customers are set up for success and facilitate the renewal at the end of the subscription term
    Analyze customer engagement levels to assess risk and execute action plans to progress account health.
    Manage customer escalations to resolution, leveraging cross-functional teams within the business.

    Work closely with Darktrace Renewal Directors, Account Executives, Subject Matter Experts, Technical Resources and Cyber Threat Analysts who will support you in performing your role.

    Have excellent organizational and project management skills, working with high valued customers in a pressurized environment.

    Qualifications & Experience:

    3+ years of work experience in a role that encompasses Customer Success, Project Management, Business Development, Account Management, Client Service or Consulting
    Ability to manage complex and crisis situations in a confident and calm manner
    Able to effectively communicate with senior business professionals across every industry vertical
    Familiarity with enterprise networking technology (preferred, not required) or SaaS experience
    Strong communication and presentation skills
    Willing to travel to accounts across the region
    Strong time management skills, self-motivation and to be goal-orientated at all times
    Able to effectively work as a part of team
    Bachelor's degree from an accredited university

    Benefits

    100% medical, dental and vision insurance, plus dependents
    Paid parental leave
    Pet insurance
    Life insurance
    Commuter benefits
    401(k)

    Base Salary :
    $80,000 - $90,000 USD

    #J-18808-Ljbffr
  • Enable

    Customer Success Manager

    1 week ago

    Enable San Francisco, United States

    **Job Summary** · As a **Customer Success Manager**, you will work closely with our customers to help them reach their goals and realize maximum value from Enable. In this position, you will lead and manage a team of Implementation Analysts. You will demonstrate dedication and pr ...

  • Terminal49, Inc

    Customer Success Manager

    2 weeks ago

    Terminal49, Inc San Francisco, United States

    Terminal 49 is seeking a rockstar Customer Success Manager to oversee operations and and foster successful and effective client relationships. · Customer Experience team is core to our business and has the ability to wow our customers. Even when using software automation to take ...

  • Oomnitza

    Customer Success Manager

    1 week ago

    Oomnitza San Francisco, United States

    **San Francisco, CA** · **Sales - Customer Success /** · **Full-Time /** · **Hybrid** · **Oomnitza** offers the industry's most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless int ...

  • Atlassian

    Manager, Customer Success Team

    6 days ago

    Atlassian San Francisco, United States

    Overview: · Atlassian Customer Success strives to help customers realize the value in their Atlassian investment. We engage customers to unlock early and sustained business outcomes. As a manager in Customer Success, you manage a team of Customer Success Managers (Associate to Se ...

  • 6sense

    Principal Customer Success Manager, Strategic

    2 days ago

    6sense San Francisco, United States

    **Our Mission**: · 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to un ...

  • Clear Concepts Management

    Entry Level Customer Success Manager

    1 week ago

    Clear Concepts Management San Francisco, United States

    **Entry Level Customer Success Manager Responsibilities**: · - Responsible for overseeing all aspects of the customer experience and guiding new customers through the process of purchasing new products and services · - Act as liaison for the client and the consumer with the goal ...

  • Boys & Girls Clubs of the Peninsula

    College Success Manager

    1 week ago

    Boys & Girls Clubs of the Peninsula South San Francisco, United States

    **POSITION** · College Success Manager - North County · **OUR MISSION** · To empower the youth in our community with equitable access to social, academic, and career opportunities to thrive · **OUR VISION** · All youth grow up to lead fulfilling lives fueled by their passions, ta ...

  • HeyGen

    Success Manager

    2 weeks ago

    HeyGen San Francisco, CA, United States

    About HeyGen · HeyGen is a cutting-edge AI-powered platform revolutionizing the world of video creation. · Position Summary: · We're looking for a Customer Success Manager to join our team at HeyGen. In this role, you'll be the face of HeyGen to our customers, ensuring they ma ...

  • Pathlight

    Success Manager

    2 weeks ago

    Pathlight San Francisco, CA, United States

    Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) t ...

  • Token Transit

    Success Manager

    2 weeks ago

    Token Transit San Francisco, CA, United States

    Full Time] Customer Success Manager at Token Transit (United States) | BEAMSTART Jobs Customer Success Manager · Full Time · Remote Work · Stock Options · Token Transit lets people buy transit passes using their phones for over 160 transit agencies across North America. We si ...

  • Luminai

    Success Manager

    2 weeks ago

    Luminai San Francisco, CA, United States

    Full Time] Customer Success Manager at Luminai (United States) | BEAMSTART Jobs Customer Success Manager · Full Time · Remote Work · Stock Options · Luminai's customer success team supports our customers as they transition from sales prospects to active users of our product. ...

  • Kira Learning

    Success Manager

    2 weeks ago

    Kira Learning San Francisco, CA, United States

    Kira Learning is creating curriculum and learning tools that empower teachers and prepare students for a world in which technology and science play pivotal roles in everyone's lives. By way of our expert-backed content and intuitive, integrated teaching platform, Kira is intent o ...

  • Bigeye

    Success Manager

    2 weeks ago

    Bigeye San Francisco, CA, United States

    At Bigeye, our mission is to help our customers make magic with data. · We built some of the most widely adopted tools at companies like Uber and saw how swift teams move when they have a great data toolchain. Now, Bigeye is building best-of-breed tools for analysts, data scient ...

  • CodeSignal

    Success Manager

    2 weeks ago

    CodeSignal San Francisco, CA, United States

    The Role CodeSignal is seeking a Customer Success Manager who is passionate about empowering and enabling SaaS clients. Part domain expert, part project manager, part consultant, and part coach, you will serve an incredibly important function in our business. CodeSignal's competi ...

  • Crusoe

    Success Manager

    3 weeks ago

    Crusoe San Francisco, CA, United States

    Job Description Crusoe Energy is on a mission to unlock value in stranded energy resources through the power of computation. · As data centers consume an exponentially growing power footprint to deliver technology to all connected devices, we are inspired by making sure that the ...

  • Anthropic

    Success Manager

    3 weeks ago

    Anthropic San Francisco, CA, United States

    As a Customer Success Manager, you will help the world's largest companies harness the transformative potential of LLMs to improve their products and services. You'll ensure that Anthropic delivers value to customers, finds additional opportunities within current accounts, and es ...

  • Mainspring Energy, Inc.

    Customer Success Manager

    1 week ago

    Mainspring Energy, Inc. Menlo Park, United States

    **Company Overview** · Driven by our vision of the affordable, reliable, net-zero carbon grid of the future, Mainspring has developed a new category of power generation — the linear generator — that delivers local, scalable, and fuel-flexible power to help accelerate the transiti ...

  • Higher Ground Labs

    Client Success Manager

    2 weeks ago

    Higher Ground Labs San Francisco, United States

    Swayable is a fast-growing, cloud analytics product that measures public opinion and the impact of messages and advertising content on it. It is a 30-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by two physics PhDs, it ...

  • GetChange Corp.

    Customer Success Manager

    2 weeks ago

    GetChange Corp. San Francisco, United States

    At Change our mission is clear: to power every dollar donated online. Change's platform enables businesses to donate to 1.5 million nonprofits while building deeper connections with their customers. Trusted by fintech leaders like Brex · and beauty innovators like Topicals , Cha ...

  • Pulley

    Customer Success Manager

    1 week ago

    Pulley San Francisco, United States

    [Full Time] Customer Success Manager at Pulley (United States) | BEAMSTART Jobs · Customer Success Manager · Pulley United States · Date Posted · 31 Oct, 2022 · Work Location · San Francisco, United States · Salary Offered · Not Specified · Job Type · Full Time · Experience Req ...