Customer Success Manager - San Francisco, United States - Oomnitza

Oomnitza
Oomnitza
Verified Company
San Francisco, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

San Francisco, CA

Sales - Customer Success /

Full-Time /

Hybrid

Oomnitza offers the industry's most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding, onboarding, audit readiness, refresh forecasting and more, thereby reducing reliance on error-prone manual tasks and tickets. We help some of the most well-known and innovative companies to improve efficiency, expedite audits, mitigate cyber risk and eliminate redundant IT spend.


As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer's success.

We need a talented and motivated Customer Success Manager to manage a dedicated book of customers.

As the Customer Success Manager you're passionate about helping technology teams elevate their business processes and comfortable wearing many hats.


Responsibilities:


  • Manage an assigned book of accounts post implementation, ensuring ongoing customer retention, productivity and satisfaction with our platform
  • Perform Executive Business Reviews for all accounts, with a focus on developing trusted advisor relationships with decisionmakers and executive buyers in each account
  • Leverage new features and best practices to ensure customers are utilizing the Oomnitza platform to deliver maximum business value and uncover expansion opportunities
  • Create Customer Success Plans and collaborate with the Account Management Team to convert atrisk customers to champions
  • Schedule customer feedback sessions and identify areas for product improvement
  • Work cross functionally with Support to ensure technical escalations are resolved in a timely manner

Qualifications:


  • Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company
  • Business savvy with an ability to translate business needs into data and product requirements
  • Excellent verbal and written communication skills
  • Extremely strong presentation capabilities
  • Self motivated and comfortable in an ever changing agile environment
  • Basic understanding of API's/Web Services and how they function
  • Intermediate knowledge of complex technology user workflows
  • Knowledge and basic triage ability of HTTP Error Messages
  • Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills

What we can offer you:


  • Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales
  • Marketcompetitive salary + equity
  • A onceinalifetime career opportunity to get onboard a fastgrowing business that is venturebacked by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital
  • The base salary range for this position is: $105126k


Oomnitza recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

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