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    Success Manager - San Francisco, CA, United States - Crusoe

    Crusoe
    Crusoe San Francisco, CA, United States

    3 weeks ago

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    Description

    Job Description Crusoe Energy is on a mission to unlock value in stranded energy resources through the power of computation.

    As data centers consume an exponentially growing power footprint to deliver technology to all connected devices, we are inspired by making sure that the energy meeting that demand is sourced in an environmentally responsible fashion.

    Crusoe co-locates mobile data centers with stranded energy resources, like flare gas and underloaded renewables, to deliver low-cost, carbon-negative distributed computing solutions.

    Crusoe Cloud is a managed cloud services platform powered by stranded energy that enables climate-friendly innovation in computationally intensive fields including artificial intelligence, graphics rendering and computational biology.

    We are seeking a highly motivated and skilled Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML.

    Develop and maintain strong, long-lasting customer relationships, understanding their business needs, technical requirements, and work on case studies for customer advocacy
    Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions

    Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.

    Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
    Deliver training sessions and workshops to customers on the use and benefits of our products and services.
    Bachelor's degree in Computer Science, Engineering, or a related field. Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.

    Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.

    Highly organized, with an ability to manage multiple accounts and projects simultaneously.
    Works under general supervision with relatively little guidance necessary, can take direction well
    Restricted Stock Units in a fast growing, well-funded technology company
    ~ Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
    ~ Employer contributions to HSA accounts
    ~ Paid life insurance, short-term and long-term disability
    ~ Generous paid time off and holiday schedule
    ~ Cell phone reimbursement
    ~ Tuition reimbursement
    ~ Subscription to the Calm app
    ~ Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

    Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

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