Customer Success Manager - San Francisco, United States - Oomnitza

    Oomnitza
    Oomnitza San Francisco, United States

    4 weeks ago

    Default job background
    Full time
    Description

    As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer's success.

    We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you're passionate about helping technology teams elevate their business processes and comfortable wearing many hats.

    Responsibilities:

    • Manage an assigned book of accounts post implementation, ensuring ongoing customer retention, productivity and satisfaction with our platform
    • Perform Executive Business Reviews for all accounts, with a focus on developing trusted advisor relationships with decision-makers and executive buyers in each account
    • Leverage new features and best practices to ensure customers are utilizing the Oomnitza platform to deliver maximum business value and uncover expansion opportunities
    • Create Customer Success Plans and collaborate with the Account Management Team to convert at-risk customers to champions
    • Schedule customer feedback sessions and identify areas for product improvement
    • Work cross functionally with Support to ensure technical escalations are resolved in a timely manner

    Qualifications:

    • Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company
    • Business savvy with an ability to translate business needs into data and product requirements
    • Excellent verbal and written communication skills
    • Extremely strong presentation capabilities
    • Self motivated and comfortable in an ever changing agile environment
    • Basic understanding of API's/Web Services and how they function
    • Intermediate knowledge of complex technology user workflows
    • Knowledge and basic triage ability of HTTP Error Messages
    • Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills

    What we can offer you:

    • Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales
    • Market-competitive salary + equity
    • A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital

    The base salary range for this position is: $105-126k