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    Success Manager - San Francisco, CA, United States - Anthropic

    Anthropic
    Anthropic San Francisco, CA, United States

    3 weeks ago

    Default job background
    Description

    As a Customer Success Manager, you will help the world's largest companies harness the transformative potential of LLMs to improve their products and services.

    You'll ensure that Anthropic delivers value to customers, finds additional opportunities within current accounts, and establishes lasting relationships with key decision makers.

    Partnering with the Anthropic Account Executives and Product Researchers team to onboard new customers, and retain and grow existing customers.

    Working with internal teams to develop new products and services that meet customer needs.
    Conducting Quarterly Business Reviews for strategic accounts, in partnership with Account Executives.
    Forecasting and mitigating risks related to customer renewals and retention.
    5+ years of experience in customer success, account management, or a related role.
    ~ Strong presentation and communication skills, especially when interacting with executives and leaders.
    ~ Optional equity donation matching at a 3:1 ratio, up to 50% of your equity grant.

    • Comprehensive health, dental, and vision insurance for you and all your dependents.
    • Unlimited PTO – most staff take between 46 weeks each year, sometimes more
    • Stipends for education, home office improvements, commuting, and wellness.
    • Daily lunches and snacks in our office.
    • Relocation support for those moving to the Bay Area.
    • The level of pay within the range will depend on a variety of job
      -related factors, including where you place on our internal performance ladders, which is based on factors including past work experience, relevant education, and performance on our interviews or in a work trial.

    -
    • Applications will be reviewed on a rolling basis.

    Hybrid policy & US visa sponsorship: Currently, we expect all staff to be in our office at least 25% of the time.

    We do sponsor visas However, we aren't able to successfully sponsor visas for every role and every candidate; operations roles are especially difficult to support.

    But if we make you an offer, we will make every effort to get you into the United States, and we retain an immigration lawyer to help with this.

    Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work.

    We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.


    LinkedIn tracking:
    #Optional equity donation matching at a 3:1 ratio, up to 50% of your equity grant.

    • Comprehensive health, dental, and vision insurance for you and all your dependents.
    • Unlimited PTO – most staff take between 46 weeks each year, sometimes more
    • Stipends for education, home office improvements, commuting, and wellness.
    • Daily lunches and snacks in our office.
    • Relocation support for those moving to the Bay Area.
    • The level of pay within the range will depend on a variety of job
      -related factors, including where you place on our internal performance ladders, which is based on factors including past work experience, relevant education, and performance on our interviews or in a work trial.

    We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science.

    We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest
    -impact work at any given time.

    As such, we greatly value communication skills.

    GPT
    -3 , Circuit-Based Interpretability , Multimodal Neurons , Scaling Laws , AI & Compute , Concrete Problems in AI Safety , and Learning from Human Preferences .

    Company
    -wide hybrid policy: Currently, we expect all staff to be in our office at least 25% of the time.

    Applications will be reviewed on a rolling basis.

    Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work.

    We think AI systems like the ones we're building have enormous social and ethical implications.

    We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

    #
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