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    Success Manager - San Francisco, CA, United States - Pathlight

    Pathlight
    Pathlight San Francisco, CA, United States

    2 weeks ago

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    Description

    Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations.

    Pathlight is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights with human-level accuracy.

    We are seeking a Customer Success Manager to join our growing Success team here at Pathlight. You will be responsible for managing a portfolio of key accounts, ensuring customer satisfaction, retention, and growth.

    The Customer Success Manager will work closely with customers to understand their business goals, provide strategic guidance, and collaborate with internal teams to deliver exceptional customer outcomes.

    Understand customer business objectives and challenges, and provide strategic guidance and support to help them achieve their goals.

    Collaborate with internal teams, such as product management, marketing, and sales, to ensure customer needs are being met and exceeded.

    Develop and implement customer success strategies, including adoption plans, upsell/cross-sell opportunities, and retention plans.
    Monitor and analyze customer health metrics, and proactively address issues to ensure customer success.
    Stay up-to-date on industry trends, best practices, and emerging technologies to continuously improve customer success outcomes.

    5+ years of experience in customer success, account management, or a related field, preferably in a B2B SaaS environment.

    ~ Proven track record of managing and growing key accounts, delivering exceptional customer outcomes, and achieving revenue targets.
    ~ Strong communication, relationship-building, and problem-solving skills.
    ~ Strong project management skills, with the ability to manage multiple priorities and deadlines.
    ~ Knowledge of customer success metrics, tools, and best practices.
    ~ At Pathlight, we believe diversity is critical to building a product that will serve the needs of all of our users. Pathlight is committed to building an environment where people of all backgrounds can do their best work. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
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