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    Success Manager - San Francisco, CA, United States - Token Transit

    Token Transit
    Token Transit San Francisco, CA, United States

    2 weeks ago

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    Description
    Full Time] Customer Success Manager at Token Transit (United States) | BEAMSTART Jobs Customer Success Manager
    Full Time
    Remote Work
    Stock Options
    Token Transit lets people buy transit passes using their phones for over 160 transit agencies across North America.

    We sign contracts with public transportation agencies to provide an app, Token Transit, that transit riders can download and use for purchasing their transit passes.

    In addition, we provide trip planning apps, including Google Maps, Transit app, and Moovit, with a ticketing API that lets these apps place a "Buy Passes" button directly in their apps so that riders can purchase public transit passes without downloading the Token Transit app.

    About the Customer Success Manager Role

    As a Customer Success Manager, you will be our first line of defense to respond to all transit agency customer inquiries.

    In addition to managing communications with existing agency customers, you will own the onboarding process for newly signed small to medium transit agencies, from kickoff to Go-Live.

    Launch newly signed small to medium transit agencies, from kickoff to Go-Live and support your customer portfolio through their entire life cycle
    Provide concierge support for any transit agency customer inquiries
    Help our agencies rapidly & accurately resolve any issues they may have when using Token Transit
    Improve and iterate on our existing transit agency staff FAQ's, knowledge base articles, and support processes.
    Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues

    You are very comfortable working with a wide range of personality types and feel comfortable picking up the phone to call partners and resolve issues.

    You have managed a high-value customer portfolio.
    You are very analytical and love dashboards, metrics, and data.
    You stay calm and seek creative ways to deliver solutions.
    You have a fascination with communities of all sizes: large and small, rural and urban.

    We started Token Transit to partner with cities to help them expand accessible, affordable and efficient transportation access from the city bus or subway to bikeshare, rideshare and beyond.

    Token Transit, based in San Francisco, CA, is currently a team of nine, with roles split between agency sales, customer success, ridership growth and engineering.

    We are a remote-friendly company and we also value in-office collaboration and growth therefore we will give preference to candidates located in the San Francisco Bay Area for this role.

    Complete fare payment platform for public transportation
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