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    Customer Success Manager - San Francisco, United States - veza

    veza
    veza San Francisco, United States

    1 day ago

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    Description
    About the Opportunity


    The Customer Success Manager is responsible for aligning the value of Veza's platform with our valued customers' business objectives and priorities, thereby driving higher business value and executive alignment between Veza and our end customers.

    You will be responsible for driving customer adoption and success by providing oversight, adoption recommendations, opportunities for greater service and risk management.

    You will perform routine health checks and assist with business value assessment to ensure our customers receive the most return on investment from Veza, leading to increased retention and expansion.

    You will

    You'll be the primary point of contact for our customers post implementation. Assume overall customer adoption responsibility and critical issue management role.

    You'll develop a trusted advisor relationship with our customer partners and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value.

    Partner with internal sales, product & engineering teams to align account activities with the customer's business case and strategy.
    You will prepare and educate customers on new features and releases.
    Monitor and identify adoption and utilization trends, provide recommendations based on risk and business needs.
    Conduct periodic customer health-checks. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
    Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
    Work with the sales team to properly sell and position Success Services.

    You have


    Education:
    Bachelor's Degree Required or Equivalent Experience.

    Experience:
    6+ years of Customer Success experience in SaaS organization.
    2+ years of application programming and system support experience is strongly preferred.
    Experience in consulting and implementation of IT systems preferably cloud service and/or identity management.
    Broad knowledge and experience in Identity and Access Management (IAM) and Security space
    General knowledge of cloud architecture as well as on-premise IT landscape.
    Knowledge of enterprise web technologies, security and state of the art infrastructures.
    Specialized training on support, SAML, security preferred.

    Deep understanding of Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information , Developing Standards, Help Desk, and Service Excellence methodologies and processes.

    Experience of SaaS vendors such as Box, Google Apps, NetSuite, Salesforce, ServiceNow and Workday preferred.

    Others:
    Agreeable and willing to be a hands-on contributor.
    Excellent communication skills, including issue tracking, triaging and crisis management.
    Available to travel up to 35%

    Our Culture

    We're driven to build a strong company culture and are looking for individuals with solid alignment with the following:

    Stay Customer Obsessed
    Iterate, Adapt, and Innovate
    Demonstrate a will to win
    Lead with Humility
    Act with Integrity
    Founder's Mentality

    What we Offer

    Competitive salary and equity packages
    401(k) retirement plan
    Pre-tax health care, dependent care, and commuter benefits (FSA)
    Flexible medical, dental, and vision benefits
    Parental leave
    Flexible Time Off
    Home Set up and Monthly Connectivity Stipend

    At Veza, your base pay is one part of your total compensation package.

    For this position, the reasonably expected pay range can be discussed with your recruiter for the level at which this job has been scoped.

    Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for equity and a competitive benefits package.

    Veza is proud to be an equal opportunity and is an affirmative action employer.

    We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics.

    We also consider qualified applicants regardless of criminal histories, consistent with applicable federal, state, and local laws. If a candidate with a disability requires an accommodation during the recruitment process, please email

    About Veza

    Veza is the identity security company.

    Identity and security teams use Veza to secure identity access across SaaS apps, on-prem apps, data systems, and cloud infrastructure.

    Veza solves the blind spots of traditional identity tools with its unique ability to ingest and organize permissions metadata in the Veza Authorization Graph.

    Global enterprises like Blackstone, Wynn Resorts, and Expedia trust Veza to visualize access permissions, monitor permissions activity, automate access reviews, and remediate privilege violations.

    Founded in 2020, Veza is headquartered in Los Gatos, California, and is funded by Accel, Bain Capital, Ballistic Ventures, GV, Norwest Venture Partners, and True Ventures.

    Visit us at and follow us on LinkedIn, Twitter, and YouTube.
    #J-18808-Ljbffr
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