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    Success Manager - San Francisco, CA, United States - Bigeye

    Bigeye
    Bigeye San Francisco, CA, United States

    2 weeks ago

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    Description
    At Bigeye, our mission is to help our customers make magic with data.

    We built some of the most widely adopted tools at companies like Uber and saw how swift teams move when they have a great data toolchain.

    Now, Bigeye is building best-of-breed tools for analysts, data scientists, and data engineers on data teams everywhere.
    At Bigeye, we are re-envisioning data quality with the premier data observability platform.

    In less than 15 minutes, customers instrument data sources with thousands of data quality metrics and anomaly detection algorithms that proactively alert them to issues.

    With Bigeye, data teams prevent customer-facing data outages, save expensive engineering hours, and build greater faith in the data.

    As a Customer Success Manager on our team, you'll work closely with Solutions Engineering, Sales, and Product to deliver an amazing experience for our customers, be accountable for net revenue, and grow enterprise accounts.

    We're looking for people who share our values, love creative and challenging work, and are great teammates.

    Understanding our customer use cases related to data quality and engineering including, data pipeline health, data replication accuracy, dimensional data quality, and data drift collection.

    Providing support and guidance to technical customers (to overcome challenges with deployment, and expansion of use cases.
    Retain and grow accounts - maintaining positive client relationships and proactively identifying opportunities (either organic growth or new lines of business)
    Responsible for managing renewals, expansions and net revenue quota
    Provide structured, condensed feedback to product and engineering that drives business value for Bigeye and our customers
    Turning one-off customer solutions into repeatable processes, we can apply across accounts
    3+ years in customer-facing roles - Support/Services/Success with at least some technical account management experience in B2B SaaS
    ~ Experience working with cloud-based analytical databases, such as Snowflake, Redshift, and BigQuery.
    ~ Ability to work with data hands-on, including reading and writing SQL, debugging SQL queries, and understanding how users interact with databases.
    ~ Understanding of data pipeline/ETL/ELT solutions
    ~ Ability to partner with data engineers, data scientists, and analysts at mid market and Enterprise customers.
    ~ Familiarity with BI products in tools like Looker, Tableau, or PowerBI.
    Ability to build a data pipeline and set up a data environment for business use cases.
    Deep understanding of one or more cloud infrastructure providers (AWS, GCP, Azure).
    Experience with DevOps practices in maintaining data pipelines and software
    80/20 OTE structure
    ~ Remote first - Live where you want in the US
    ~ Medical, Dental and Vision to keep you healthy
    ~ 401k plan to help you save for the future
    ~ Stipend to make your home office more comfortable

    We do celebrate diversity and believe experience comes in different forms; Diversity in our team makes for more creative thinking, and ultimately a better product and company culture.

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