Success Manager - San Francisco, CA, United States - Kira Learning

Description

Kira Learning is creating curriculum and learning tools that empower teachers and prepare students for a world in which technology and science play pivotal roles in everyone's lives.

By way of our expert-backed content and intuitive, integrated teaching platform, Kira is intent on transforming the way computer science and artificial intelligence is taught and learned.

We are backed by top-tier Venture Capital funds including New Enterprise Associates (NEA), Andrew Ng's AI Fund, and Primavera.

We're looking for an experienced Customer Success Manager to help build out the function and support our enterprise customers.

This person will join a small but mighty team and provide hands-on support to our largest customers to ensure a successful partnership.

Drive world-class support to Kira Learning's customer base, including leading differentiated customer experiences for our most valuable (and often complex) customers.

Communicate with teachers and administrations regularly to ensure successful implementation of Kira Learning.
Support with teacher professional development through virtual trainings and webinars. Assess and respond to student progress and mastery data to help teachers improve student outcomes.
Build and provide training, product support and delegation tactics for customer issues.
Provide accurate forecasting and reporting on customer success metrics; regularly escalating any that are at-risk for churn.
Strategically problem-solve creative solutions for at-risk customers
Deep experience in working with local and state educational agencies (e.g., Will consistently cultivate a culture of inclusion where all team members feel a sense of belonging and can bring their authentic selves to work
~ Strong proficiency in Google Workspace programs, Microsoft Office Suite
~ Proficiency in Hubspot preferred

$Flexible PTO
Top-notch medical, dental and vision coverage

Background Check:

Kira Learning will make a conditional job offer in line with local, state and federal laws, and a subsequent criminal, education, and employment history background check will then be issued.

Equal Employment Opportunity Employer:

At Kira Learning, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Kira believes that diversity and inclusion among our employees are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.