Customer Success Manager - Menlo Park, United States - Mainspring Energy, Inc.

Mainspring Energy, Inc.

Verified Company

Menlo Park, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Overview

Driven by our vision of the affordable, reliable, net-zero carbon grid of the future, Mainspring has developed a new category of power generation — the linear generator — that delivers local, scalable, and fuel-flexible power to help accelerate the transition to the net-zero carbon grid.

We are looking to build relationships with people who share our values:

Pragmatic Optimism. Building a new category of world-class power generation requires the optimism of ambition and creativity, balanced with practicality to solve problems efficiently. The challenges that arise are opportunities for growth.
Proactive Collaboration. The integration and crossdisciplinary nature of Mainspring's business requires intentionally seeking out others who bring different skills, perspectives, and priorities. Our culture of inclusion and respect extends beyond our team to interactions with our partners and customers.

Objectives:

Be the main point of contact for customers following installation to drive high satisfaction and potential for followon business
Act as the primary liaison between Mainspring and our customers, fostering strong, longlasting relationships and proactively address customer needs
Collaborate closely with crossfunctional internal teams, including Sales, Engineering, Project Delivery, Product, Operations, Field Service, to ensure everyone is aligned on what's most important to each customer and that we are communicating appropriately
Drive the development and implementation of strategies and tactics aimed at customer retention and satisfaction, identifying opportunities for growth and improvement

Responsibilities:

Regularly review and report on customer account health, identifying risks and opportunities, and developing strategies to address them
Collaborate with internal teams to respond to customer issues and concerns as they arise, identifying and remediating root causes where possible to avoid recurrence of similar issues in the future
Aggregate and funnel customer feedback to Product and other teams to improve our product and service offerings over time
Partner with Sales to identify opportunities for account expansion and followon sales
Depending on how the needs of the organization evolve over time, potentially build out and manage a customer success team

Required skills and qualifications:

Bachelor's degree in Engineering, Business Administration, or related field; advanced degree preferred
At least 10 years of relevant work experience in customer success, account management, project management, or technical sales, ideally within the power generation, EPC projects, or related industries
Excellent communication, interpersonal, and customer service skills, with the ability to build and maintain relationships with key stakeholders internally and externally
Demonstrated ability to manage and lead projects, including planning, execution, and monitoring phases
Proven track record of meeting or exceeding performance metrics and contributing to customer satisfaction and loyalty

Preferred skills and qualifications:

Experience with power generation technologies and the transition to a netzero carbon grid
Proficiency in CRM software and project management tools
Strong analytical skills, with the ability to translate data into actionable insights

The Bay Area salary for this role is $xxk-$xxk base + pre-IPO stock options + benefits. This position is on-site in Menlo Park, CA. The salary will be adjusted based on the experience of the employee.

In more traditional words, Mainspring Energy, Inc is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

This compensation and benefits information is based on Mainspring Energy's estimate as of the date of publication and may be modified in the future.

We generally do not negotiate on salary once we have made an offer.

The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise.

New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company-specific knowledge.