Maryna Trotska

A diligent Customer Success Specialist with 3+ years of experience in tech companies seeks a challenging position within a dynamic organization. Focused on delivering value and expanding revenue. Possess strong technical customer service, Account Management and Project Management skills in a SaaS environment.

Robert Half (Onsite Contract) Customer Success/Account Specialist San Francisco, CA August 2022 – Present  Manage ongoing work by creating high level and detailed plans that provide guidance and alignment to projects where detailed plans are established  Build and maintain a trusted advisor and strong working relationship with key customers OpenVPN, INC. (Remote) Customer Success Specialist Pleasanton, CA April 2021 – July 2022  Managed and nurtured existing customer relationships and resolved customer issues. Increased customer satisfaction and retention over 90%  Converted prospective outbound and inbound leads into paying customers and built out customer relationships per team goals, exceeding expectations.  Provided new account holders with the necessary knowledge, skills, and orientations, resulted in retaining satisfied customers with support  Trained team members with my own technical documentation. Experienced working with Jira and assigning tasks which helped in collaborating and guiding cross-functional teams ( Tech Support, Product and Marketing ). Nimble Inc. (Remote) Customer Success Specialist Santa Monica, CA January 2020 – April 2021  Successfully delivered SaaS product demos and the solution according to customer business objectives.  Worked with the Product Team to ensure that the app performed as expected by its users, and continues to add features and functionality.  Performed troubleshooting and created bug reports for the Engineering team. LoveCrafts Customer Support Representative Kyiv, Ukraine September 2017 – 2019  Handled and resolved customer queries.  Collaborated with the Product Team on unresolved tech issues.

EDUCATION National Technical University of Ukraine, 'Kyiv Polytechnic Institute' Master’s degree in Business Administration Kyiv, Ukraine May 2016