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    Customer Success Manager - San Francisco, United States - HeyGen, Inc.

    HeyGen, Inc.
    HeyGen, Inc. San Francisco, United States

    3 weeks ago

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    Description
    The mission at HeyGen is to make visual storytelling accessible to all. HeyGen is the fastest-growing generative AI platform for anyone who wants to create videos for their business. Come join our team in revolutionizing the way videos are created.
    Learn more at

    Company Overview:
    At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences.

    HeyGen thrives in an in-person environment, and currently requires its employees to work in-office four days a week with Wednesdays as the designated WFH day.


    Key Responsibilities:
    Manage a portfolio of mid-market and enterprise customers.
    Drive onboarding, adoption, utilization, and growth in HeyGen's existing customer base by owning specific customer accounts.

    Proactively identify customers who aren't maximizing their opportunity with HeyGen and reach out to create an action plan to help them achieve success.

    Upsell organic expansion opportunities (i.e. more credits, more avatars) to expand existing accounts when it's right for the customer.
    Partner cross-functionally with sales, support, product and marketing to ensure customers' success with HeyGen.

    Serve as our in-house product expert to up-level our customers' workflows and help them get the most return of investment from HeyGen.

    Inform and influence our overall growth strategy.

    Preferred Qualifications:

    3+ years experience at a fast growing software company
    You have a track record of success in your current Customer Success or Marketing
    You've built Customer Success playbooks or processes
    You have experience in scaled program management
    Experience of managing a large volume of accounts
    Familiarity operating in with both self-serve (PLG) and sales-led motions
    Measures success in business metrics (time to value, NDR, GRR)
    Compelling communicator in writing, presentations, and public speaking
    Thrive in a fast-paced and dynamic environment

    What HeyGen Offers:
    Competitive salary and benefits package.
    Dynamic and inclusive work environment.
    Opportunities for professional growth and advancement.
    Collaborative culture that values innovation and creativity.
    Access to the latest technologies and tools.
    Unlimited PTO
    Early-stage company equity
    Daily lunch provided
    HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    Join us at HeyGen and be part of a team that's making visual storytelling accessible to all

    #J-18808-Ljbffr
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