-
Client Success Manager
2 weeks ago
NativeX San Francisco, United StatesResponsibilities: Responsible for maintaining and deepening relationships with mobile internet advertising clients, gaining a thorough understanding of client needs and delivering high-quality customer service; timely follow-up and response to client feedback. · Based on clients' ...
-
Customer Success Manager
3 days ago
Hack VC San Francisco, United StatesYou will develop customer relationships that promote retention and loyalty. Your job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. · - Understand the motivation, business drivers, strate ...
-
Customer Success Manager
6 days ago
Terminal 49 San Francisco, United StatesTerminal 49 is seeking a rockstar Customer Success Manager to oversee operations and and foster successful and effective client relationships. · Customer Experience team is core to our business and has the ability to wow our customers. Even when using software automation to take ...
-
Customer Success Manager
1 week ago
Workday San Francisco, United StatesYour work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us ...
-
Customer Success Manager
1 week ago
Oomnitza San Francisco, United StatesOomnitza offers the industry's most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their exis ...
-
Customer Success Manager
1 week ago
HeyGen, Inc. San Francisco, United StatesThe mission at HeyGen is to make visual storytelling accessible to all. HeyGen is the fastest-growing generative AI platform for anyone who wants to create videos for their business. Come join our team in revolutionizing the way videos are created. · Learn more at · Company Ov ...
-
Customer Success Manager
1 week ago
Kuraray America , Inc. San Francisco, United StatesAbout Us · We are a fast-growing SaaS startup, specializing in business text messaging. Our mission is to empower businesses to engage with their customers over messaging. With a founding team that achieved a successful startup exit to Salesforce and strong backing from leading ...
-
Customer Success Manager
1 week ago
Enable International San Francisco, United StatesCustomer Success Customer Success Management / · At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning ...
-
Customer Success Manager
1 week ago
Front San Francisco, United StatesFront is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows an ...
-
Customer Success Manager
4 days ago
Simera San Francisco, United States Part timeSimera is a global employment company that connects top talent with remote work opportunities offered by its network of US-based clients. Our technology creates talent profiles for jobseekers based on their skills, work history, and education. Our talent consultants meet with eac ...
-
Manager, Customer Success
1 week ago
P. A.V. E. San Francisco, United States[Full Time] Manager, Customer Success at Pave (United States) | BEAMSTART Jobs · Manager, Customer Success · Pave United States · Date Posted · 31 Oct, 2022 · Work Location · San Francisco, United States · Salary Offered · Not Specified · Job Type · Full Time · Experience Requi ...
-
Customer Success Manager
1 week ago
Enable San Francisco, United StatesAt Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retai ...
-
Customer Success Manager
1 week ago
NovoEd San Francisco, United StatesWho We Are: · NovoEd is a rapidly growing company that is a leader in the online learning revolution, with its learning platform used by organizations looking to create the best learning experiences for its employees. Our technology enables the creation and delivery of engaging ...
-
Customer Success Manager
1 week ago
Extole San Francisco, United StatesWho We Are · We have created the leading customer-led growth platform and are passionate about helping marketers engage, retain, and acquire new customers. If you have referred a friend to Airbnb or Tesla, have earned a new account bonus, or participated in a sweeps, you know tha ...
-
Partner Success Manager
2 weeks ago
Mixpanel San Francisco, United StatesAbout Mixpanel · Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips-no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they ...
-
Customer Success Manager
2 weeks ago
#twiceasnice Recruiting San Francisco, United StatesCustomer Success Manager · Location: Brentwood, CA · Salary: $80,000 - $120,000 + Yearly Performance Bonus + Benefits · Benefits: HSA, 401k, Mileage, Holidays and Unlimited PTO · Job Type: Full-Time, In office 1x wk + travel the San Fransisco Bay area while working from home · Ty ...
-
Customer Success Manager
2 days ago
Hack VC San Francisco, United StatesYou will develop customer relationships that promote retention and loyalty. Your job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. · - Understand the motivation, business drivers, strat ...
-
Customer Success Manager
1 week ago
GetChange Corp San Francisco, United StatesAbout the job Customer Success Manager · About Change · At Change our mission is clear: to power every dollar donated online. Change's platform enables businesses to donate to 1.5 million nonprofits while building deeper connections with their customers. Trusted by fintech leader ...
-
Manager, Customer Success
1 week ago
RollWorks, a division of NextRoll San Francisco, United StatesAbout the Role: · RollWorks, the B2B division of NextRoll, Inc., is looking for a passionate customer success leader to develop an impactful team of 5 - 8 Customer Success Managers who are responsible for a critical aspect of our growth and retention. Reporting to Sr. Manager of ...
-
Customer Success Manager
1 week ago
Dealpath San Francisco, United StatesDealpath is looking for a self-motivated Customer Success Manager (Mid-Market) to join our growing team in San Francisco, CA · As a Customer Success Manager (Mid-Market) you will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities ...
Customer Success Manager - San Francisco, United States - R-Zero
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
About R-Zero
R-Zero is a workplace intelligence platform that delivers real-time insights on how to optimize indoor spaces and buildings to improve workforce productivity, right-size real estate portfolios, and create operational efficiencies, including reducing energy costs.
R-Zero's industry-leading risk model recommends mobile and autonomous UV disinfection where risk is high, to achieve effectiveness while reducing chemical usage and waste, and reducing carbon emissions to achieve sustainability goals.
R-Zero's platform is instantly accessible, easy to use, and scalable across every kind of space, enabling health systems, commercial real estate, cities, public services, and educational systems to prepare today's buildings to meet tomorrow's challenges.
Learn more atRole Overview
As a Customer Success Manager, you will focus on maintaining and growing relationships with R-Zero's existing customer base. You will ensure your assigned customers are satisfied while also driving revenue growth through renewal and expansion opportunities. You will represent the voice of the R-Zero customer within the organization, communicating feedback and learnings cross-functionally. This role reports to the Vice President of Customer Success.
This is a hybrid work location position with a minimum of one to two days per week in our San Francisco and Menlo Park offices.
Own the entire relationship with assigned customers, including onboarding, training, product adoption, retention, and satisfaction
Build and strengthen relationships with customers as a trusted and strategic advisor to help ensure the continued value of our products and services
Develop and maintain customer success strategies and best practices
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
Maintain existing customer success metrics and data as directed
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers
Maintain accurate customer records, keeping track of any contract updates and renewals
Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals
Collaborate, problem-solve, and/or strategize with team members on pitch decks, talking tracks, and proposals for upcoming customer interactions
Identify upsell, cross-sell, and renewal opportunities and communicate on progress regularly
Analyze trends in CSAT and NPS scores to identify areas for improvement
Work with sales and marketing teams to boost customer referrals and develop case studies
Handle inquiries and requests from customers and address their needs
Key Responsibilities
Bachelor's degree and/or Proven experience in a customer-facing role, with at least 5 years in customer success, account management, or partnership management
Demonstrated success in managing and growing customer relationships, with a focus on renewals and expansions.
Familiarity with the technology or SaaS industry, with a preference for candidates experienced in working with B2B clients.
Excellent communication skills, both verbal and written, with the ability to engage effectively with internal and external stakeholders, including senior managers.
Understanding of sales processes and experience in upselling and cross-selling products or services to existing clients.Detail-oriented with the ability to manage and maintain accurate customer records, contracts, and renewal timelines
The salary range for this position will vary based on candidate level, experience, and location. The base salary for this position contemplates a range of $100,000 - $130,000. Certain roles may be eligible for incentive compensation, equity, and benefits. Proof of eligibility to work in the United States and a background check is required upon employment.
R-Zero's benefits program underscores our commitment to health equity and care for all people-including our employees.
Some of these benefits include:
Unlimited vacation, paid holidays
Competitive total compensation with equity:
Competitive compensation-backed by market research and audited annually for pay disparities-is our baseline. In addition to competitive base bay, every member of our team receives equity. We believe shared ownership leads to shared success.
Healthcare benefits (medical, dental, vision) starting on day one. We offer coverage for employees, their spouses/domestic partners, and their children.
12 weeks paid parental leave for all genders
401(k) program starting on day one
AD+D and life insurance
R-Zero is an equal opportunity employer, committed to creating a diverse and inclusive global work environment.
We are committed to a policy of Equal Employment Opportunity and do not discriminate against an applicant or employee on the basis of any legally recognized protected basis under federal, state, or local law, including the San Francisco's Fair Chance Ordinance.
Studies show that women and people of color tend not to apply for jobs if they don't meet every single qualification.
By submitting your application, you acknowledge that you freely give informed consent to the collection, processing, use, and storage of your personal information as described therein.