- About Pulley
- Who We're Looking For
- Responsibilities
- Qualifications & Fit
- Benefits
- Every day at Pulley, we are trying things that we've never done before sometimes they work; sometimes they don't. To be successful here, you need to embrace that feeling of 'being a beginner' and be willing to accept feedback in stride.
- Everyone rolls up our sleeves at Pulley. If your strength is being the 'idea gal or guy' but you don't create your own slides or write your own code, then we are not a great fit.
- Our view is that being a 10x engineer
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Customer Success Manager - San Francisco, United States - Pulley
Description
[Full Time] Customer Success Manager at Pulley (United States) | BEAMSTART JobsCustomer Success Manager
Pulley United States
Date Posted
31 Oct, 2022
Work Location
San Francisco, United States
Salary Offered
Not Specified
Job Type
Full Time
Experience Required
3+ years
Remote Work
Yes
Stock Options
No
Vacancies
1 available
We're a high-performing team looking for passionate, execution-focused, self-starters to help us build equity management tools for founders.
Pulley is growing quickly with over 1600 customers including unicorns like Clubhouse, Birdies, and Coda - all within our first year of product launch.
Our trajectory is fueled by top investors like Founder's Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels.
All of our growth has been organic, and we're growing the team to meet the demand.Pulley's Customer Success Managers are responsible for the complete post-sales lifecycle of our users from implementation to retention, renewal, and scale.
You will become a trusted advisor to our users and learn to deeply understand their business and their equity needs to help them grow.
You will be our customer's internal advocate and help them maximize the value they get from Pulley. Few roles have such a direct impact on our customers and the growth of the company.Manage and train a team of customer success agents
Support expansion of your accounts–identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team
Advocate for the customer to internal stakeholders. Share feedback and insights to improve the Pulley experience
Serve as an equity and cap table advisor to the customer and educate them on the use of Pulley
Work closely with the account team to review services satisfaction, share usage insights, surface issues, provide guidance on how to optimize the value from Pulley
You have a strong work ethic and willingness to do whatever it takes to deliver results
You thrive in bringing structure to highly ambiguous environments.
You have experience taking initiatives or products from idea to launch
Unlimited paid time off
Our Culture
TL&DR - Pulley is not a good fit for everyone, and that's OK. This is a bit about the culture of Pulley .
We need people who aren't just interested in working at a startup; we need people who are excited about building a great company.
In addition to function-specific skills, here are some traits that enable our team members to thrive:Ego-less Learner
We're also inspired by the culture work done at other companies and plan to develop our own playbook here too.
If you like the sound of our environment and you're passionate about joining a team like the one we've described, we'd love to talk
About Pulley
Pulley helps startups manage their equity and cap table
Company Size:
People
Year Founded:
2020
Country:
United States
Company Status:
Actively Hiring
Looking for Partners
Looking for Clients
Raising Funds
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