Monica Martinez

I am a highly motivated and detail-oriented professional with a passion for achieving excellence in all aspects of my work. My strong communication skills, creative problem-solving abilities, and ability to work collaboratively make me an effective team player. I am committed to continuing my professional development and expanding my skill set to meet the demands of the industry. I am excited to bring my enthusiasm, dedication, and expertise to your organization and contribute to its success.

Amazon Fulfillment Center, Tracy, CA - Process Guide for ShipDock

January 2022 - February 2023

• Have extensive knowledge in logistics and outbound process of Fulfillment Center.
• ordered fleet and TDR certified.
• ran FLOW for Amazon as well making sure we had enough people to hit the volume needed for the day while delegating other tasks.
• Improved operations by working with team members, Leadership, and Process Assistant to find workable solutions.
• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Handled all delegated tasks, including problem solving and Direct Engagement with Leadership and Process Assistant to accomplish maximum customer satisfaction.
• Prioritized and organized tasks to efficiently accomplish daily goals.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Demonstrated self-reliance by meeting and exceeding workflow needs.Kept team on track by assigning and supervising their activities and giving constructive feedback.
• Recognized by management for providing exceptional customer service.
• Responded to advanced issues with professional and relationship-focused approach.
• Leveraged Rodeo and FcResearch to input and compile data gathered from various sources.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Delivered Excellent care into the customers order to ensure the customer receives their product on time.
• Defined strategies and created a plan to achieve ambitious operational objectives.
• Worked closely with AA’s to ensure that daily task are clear and AA’s are confident with knowing what needs to be done.
• Resolving nonconformities immediately and recommended techniques for prompt resolution.
• Trained newly hired employees by explaining company procedures, job duties and performance expectations.
• Adhered to all safety protocols to minimize equipment damage and avoid injuries.
• Consulted with leadership to resolve quality, production and efficiency problems.
• Served needs of as many as 50 Associates per shift, including problem solving , tracking rates, monitoring CPTs, and handling Associates/business issues.
  Michaels Warehouse, Tracy. CA - Picker
  October 2021 - January 2022•

•   Performs one or more of a variety of functions in a Distribution Center environment associated with fulfilling orders for retail stores and/or other Distribution Centers
• Potential work assignments include Receiving, Labeling, Putaway, Order Picking, Slotting, Replenishment, eComm order fulfillment, Hybrid throwing, Loading, and other “speciality” roles that require additional training/experience (e.g., Inventory Control)

• May utilize manual and/or powered industrial equipment and/or RF guns to perform work tasks as well

• Documents production log appropriately to include changes in assignments, downtime, meetings, etc
• to ensure productivity records are accurate
• Completes other assigned duties per business needs

• Exposure to extreme temperatures dependent on external climate and proximity to dock doors/exits.

Rialto High Schook 2011