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    End User Support Specialist I - Phoenix, United States - Stewart

    Stewart
    Stewart Phoenix, United States

    6 days ago

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    Description

    Are you looking to help transform a company and an industry? As a Stewart employee, you'll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company. We invest in your career journey because we understand that as you grow so does our company. You will be part of a diverse and equitable work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company constantly evolve and improve. Together, we can achieve our vision of becoming the premier title services company.

    More information can be found at , subscribe to the Stewart blog at or follow Stewart onTwitter @stewarttitleco.

    Job Description

    Job Summary

    Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business. Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients.

    Job Responsibilities

    • Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity
    • Responsible of driving to various local offices in the area to assist with and resolve end-user problems
    • Responsible for the installation, configuration and ongoing functionality of desktop computers, peripheral equipment and software
    • Diagnoses and resolves issues related to hardware, commercial off-the-shelf software, mobile devices, hardware and peripherals
    • Typically resolves issues referred by help desk support
    • Performs a wide range of support functions to assist in departmental processes
    • Follows clearly defined procedures to complete daily tasks and responsibilities
    • Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
    • Uses basic communication skills to address internal and/or external clients and/or team members
    • Works with minimal supervision autonomously executing tasks while fostering effective collaboration within a team environment
    • Assists with the onboarding process for new employees and offboarding of separated employees
    • Performs all other duties as assigned by management
    Education
    • High school diploma required; Bachelor's preferred
    Experience
    • Typically requires 0-2 years of related work experience
    Equal Employment Opportunity Employer

    Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at
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