Software Support Specialist - Phoenix, United States - S.M.A.R.T.
Description
The company (SMART) specializes in management software as a service (SaaS). For over 35 years, SMART has been a leader in the education industry delivering cost efficient solutions. Saving the customer's time and increasing productivity through the implementation of our technologies.This position leads to advancement for the individuals who work hard.
Advancement opportunities available:
- Add Training Specialist title +$ *most receive this increase within 36 months ($20.00).
- Add Senior Specialist title + $
- Add Supervisor title + $
- Add Manager title + $$
- Transition to Sales Department
- Development Specialist + $$$
Responsibilities & Skills:
- While at home high speed internet and quite workspace is a requirement. The company will provide all other materials and resources.
- Provide 5star customer service.
- Strong customer service skills are necessary.
- Answer all incoming calls within three rings.
- Document ALL customer communication in our help desk (ticket) solution.
- Resolve the issue or escalate the ticket.
- Quickly learn company's products and services
- Balance phone lines and incoming calls
- Train new and existing customers via webinar screen share (Training Specialist position)
- Perform Brand Ambassador duties on an as needed basis.
- Other duties may be assigned.
- Technical skills (basic understanding of software systems as well as computers, routers, modems, and firewalls are helpful)
- Punctual
- Organized
- Ability to follow through.
- Ability to multitask
- Good understanding of Microsoft Office, Excel, Outlook, and Remote Desktop Connections
Benefits:
- Growth and pay increase for individual who add title/responsibilities to their position i.e., Training, Technical, and Accounts Specialist, etc.
- Advancement opportunities
- Health Benefits paid by employer.
- Sick Time
- Vacation Time
- Holiday Pay
Pay:
$ $18.00 per hour
Application Question(s):
- Located with in Maricopa County?
Education:
- High school or equivalent (preferred)
Experience:
- customer support: 3 years (preferred)
Language:
- English (preferred)
Work Location:
Hybrid remote in Phoenix, AZ 85028
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