Helpdesk Support Specialist - Phoenix, United States - Greenberg Traurig

Greenberg Traurig

Verified Company

Phoenix, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Remote

Testing copying a current req:

Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for a Helpdesk Support Specialist in the Technology Department of our Phoenix or Doral office.

We offer competitive compensation and an excellent benefits package.

Position Summary

The Technical Support Specialist provides support for attorneys and business staff in a 24x7 call center environment.

The available shift for this position is:

9 AM
7:30 PM Arizona Time / :30 PM Eastern Time on Tuesday, Wednesday, Friday and Saturday_

Duties & Responsibilities

Resolves complex technical issues at point of contact
Utilizes customer service skills to effectively support a demanding client base
Assists with other department activities as needed, and performs additional duties and responsibilities as assigned

Skills & Competencies

Exceptional customer service skills including the ability to convey highly technical information in easy to understand, nontechnical terms
Must be highly productive, able to balance competing priorities and meet all established productivity measures
Ability to adapt to a fastchanging environment
Excellent analytical and problem solving skills
Position also requires the ability to work under pressure to meet strict deadlines

Qualifications & Prior Experience

Microsoft Office Specialist certification in MS Word is required, other Office certifications are highly desirable
A+ and Network+ certifications are highly desirable
Prior experience documenting interactions and using an IT ticketing system

FIT