Client Support Specialist - Phoenix, United States - nFocus Solutions

nFocus Solutions

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Role Summary

You will

Provide Tier 1 customer support to clients.
Act as the voice of our clients and provide feedback for future enhancements.
Maintain records of each client in CRM (Dynamics).
Ask relevant questions to define the root cause of client issues.
Identify product issues and engage product team to address and resolve them.
Input tickets for client issues and track statuses using our ticket tracking system.
Test and validate newly deployed features, enhancements, and patches.
Perform other duties as needed.

You have

1+ years of client technical support experience.
Bachelor's degree or equivalent experience.
Exceptional customer service background
Highly skilled in Word, PowerPoint, and Excel
Excellent written/oral communication and interpersonal skills
Ability to work effectively in a team as well as independently.
Strong technical troubleshooting skills.
A strong desire to exceed client expectations.
High personal integrity and uncompromising ethics
Willing to submit to required background check.

Perks & Benefits

We offer a competitive benefits and compensation package including paid time off, paid holidays, medical, dental, vision, long-term disability, voluntary life insurance, legal benefits, identity theft protection, health savings account, education reimbursement, learning and development reimbursement, company-paid basic life insurance, company-paid short-term disability, and a 401(k) plan with a company match.

Client Support Specialist - Phoenix, United States - nFocus Solutions

Description

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