Sharon Hon

• Visionary leader with strong technical expertise in clinical laboratory startup and operation in overseeing multiple disciplinary areas in technology development, operational excellence, regulatory compliance, employee and organization development
• In depth knowledge in clinical laboratory technologies and operation, with 25 years’ experience in streamlining workflows, developing and validating new assays, and establishing standardized laboratory information systems

Professional Experience

LabCorp Oncology

Laboratory Corporation of America, Phoenix Arizona

Site Operations Director                                                                                              2018 to present

Provides oversight and leadership within Integrated Oncology Phoenix site. Manages overall site operations, quality, compliances, customer expectations, and financial responsibilities and activates.

• Create and oversee site’s annual budget plan for capital equipment and maintenance, operation expense, and staffing to support corporate objective and deliver operation results that meets corporate financial goal
• Develop site operating model and staffing plan to optimize operation and services that accomplish work objectives and achieve corporate goal
• Formulates business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures
• Establish and maintains site wide clinical service quality controls and feedback systems to monitor the operation health of all departments
• Drive operation metrics review including quality, turn-around-time (TAT), customer satisfaction, client engagement, and financial analysis for continued improvement. Monitors and measures these metrics to improve productivity and overall effectiveness
• Responsible for the overall operation, leadership, direction, and administration of the laboratory in accordance with CAP, ISO, NYS, CLIA and other regulatory agents
• Evaluates performances and professional development for staff career development

Laboratory Manager                                                                                                    2013 to 2018

Single handedly built the entire Flow Cytometry lab from ground up to transform Integrated Oncology’s Flow lab operation from California to Phoenix branch with aggressive timeline and within budget. Successfully validated and implemented comprehensive Flow test menu and built a management structure and competent technical support teams to ramp up 24x7 operational services to meet clients’ requirement and corporate’s quality goal. Developed a comprehensive technologist development program to train and grow Flow technologists/Analysts. Maintained excellent TAT in Flow test to exceed client expectation. Implemented and conducted process improvements and cost containment initiatives in various departments like Flow, Molecular, Cytogenetic, FISH, IHC etc.

• Oversee all aspects of operations and development in Flow Cytometry and Integrated Oncology Phoenix site.
• Forecast, plan, and maintain department budgets and funding, and identify cost avoidance opportunities to improve operation affordability
• Hire and train all technologists and supervisors. Develop employee training program and identify career development opportunities. Deliver employee performance reviews and improvement areas for continued growth.
• Establish and maintain lab quality control process to meet regulatory requirements and standards. Identify and implement continued quality and efficiency improvement processes. 
• Standardize and streamline workflow processes to reduce waste and deliver measurable improvements in overall operational efficiency.
• Drive engagement in cost saving containment. Identified and implemented over 50 cost containment initiatives since 2014 and saved over $500K in reagents, consumables and personnel costs. 

Sonora Quest Laboratories                           

Laboratory Science of Arizona, Tempe, Arizona

Laboratory Operations Manager                                                                       2011 to 2013     

Lead a team of technical specialists, department supervisors and technologists in Flow Cytometry, Molecular, Hematology, Coagulation, Urinalysis, Chemistry, Immunoassay, Special Chemistry, Allergy, Maternal Screening, Electrophoresis, Virology, and Serology departments to deliver operational excellence

• Develop, implement, and manage strategic objectives and goals for each disciplinary area and follow through to ensure each department achieves overall goals.
• Responsible for departmental budget and fiscal management. Plan, implement and manage annual budget for all departments. Develop cost model for capital expenditures, with plans to attain projected expense or revenue targets.
• Hire, train, and manage the workflow for staff members, including annual performance review, promotions, transfers, and performance management actions.
• Design and streamline departments’ workflow to improve operational effectiveness.

Flow Cytometry and Esoteric Technical Specialist                                            2008 to 2013

Technical authority in all aspects of Flow Cytometry operations. Successfully configured and implemented the Flow Cytometry and Esoteric departmental clinical software interface with corporate Laboratory Information System (LIS). Collaborated with third-party software provider to upgrade in Maternal department’s clinical software to Maciel Prenatal Interpreter and streamline its integration with LIS, resulting in significant efficiency and performance improvement in TAT and Maternal Screen reports. Designed one easy platform that combined all 4 second trimester markers for Maternal Screen testing which eliminated manual entry steps, reduced clerical errors, and one full time headcount reduction. Provided technical development, in-service and training for technologists, residents, and pathologists. Acted as laboratory liaison to internal and external physicians, nurses, and other healthcare professionals to provide consultation and align on research results.

System Technical Specialist                                                                             2006 to 2008

Responsible for laboratory wide system QC and QA programs to maintain compliance to CAP guidelines and operation excellence. Department Lead on Six Sigma initiative to identify and implement process improvements using Six Sigma principles. Certified inspector for CAP in multiple discipline checklists since 2006. Conducted numerous peer group inspections for CAP throughout US.

Kronos Science Laboratory

Exeter Life Sciences, Phoenix, Arizona                                            

Flow Cytometry Specialist                                                                                2005 to 2006

Researched, designed and validated Flow Cytometry beads based assays in breast cancer screening tests and Prion disease screening tests. Implemented new procedures and provided documentations for production support. Successfully brought up and validated new Flow Cytometer CyAn. Set up Color Compensation Panel as well as Lymphocytes Subset Panel which include T-cells, B-cells and NK cells.

Sonora Quest Laboratories

Laboratory Science of Arizona, Tempe, Arizona                  

Sr. Medical Technologist                                                                                  1995 to 2005                

Senior Medical Technology Generalist with broad experience in all departments including Flow Cytometry, Hematology, Coagulation, Urinalysis, Chemistry, Immunoassay and Special Chemistry. Sought-after technical resource in problem solving and decision making processes.

Board Certifications

American Society of Clinical Pathologists (ASCP)

Certified Medical Technologist – Since August 1995

Certified as Technical Supervisor (TS) under CLIA Qualifications

National Certification Agency (NCA)

Certified Clinical Laboratory Scientist – Since July 1995

Education

University of Arizona, Tucson, Arizona                                            January 1994 - July 1995

Medical Technology Post-Graduate Program

Northern Arizona University, Flagstaff, Arizona                               August 1990 - December 1993

Bachelor of Science in Microbiology