Software Support Specialist - Phoenix, United States - S.M.A.R.T.

S.M.A.R.T.

Verified Company

Phoenix, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job description
The company (SMART) specializes in management software as a service (SaaS). For over 35 years, SMART has been a leader in the education industry delivering cost efficient solutions. Saving the customer's time and increasing productivity through the implementation of our technologies.

This position leads to advancement for the individuals who work hard.

Software Support Specialist $16.00-$18.00 starting wage.

Advancement opportunities available:

Add Training Specialist title + $
Add Software Specialist title + $
Add Senior Specialist title + $$
Add Account Specialist title + $$
Add Supervisor title + $$
Transition to Sales Department
Development Specialist + $$$

This is a full time, non-exempt, and *Hybrid locations (Work-From-Home and Work-From-Office) position. *In the office presence is a requirement for training, meetings, and some day-to-day operations pending on position and experience.

Responsibilities & Skills:

While at home high speed internet and quite workspace is a requirement. The company will provide all other materials and resources.
Provide 5star customer service.
Strong customer service skills are necessary.
Answer all incoming calls within three rings.
Document ALL customer communication in our help desk (ticket) solution.
Resolve the issue or escalate the ticket.
Quickly learn company's products and services
Balance phone lines and incoming calls
Train new and existing customers via webinar screen share (Training Specialist position)
Perform Brand Ambassador duties on an as needed basis.
Other duties may be assigned.
Technical skills (basic understanding of software systems as well as computers, routers, modems, and firewalls are helpful)
Punctual
Organized
Ability to follow through.
Ability to multitask
Good understanding of Microsoft Office, Excel, Outlook, and Remote Desktop Connections

Benefits:

Growth and pay increase for individual who add title/responsibilities to their position i.e., Training, Technical, and Accounts Specialist, etc.
Advancement opportunities
Health Benefits paid by employer.
Sick Time
Vacation Time
Holiday Pay

Pay:
$ $18.00 per hour

Benefits: