IT Support Specialist - Phoenix, United States - City Property Management

City Property Management

Verified Company

Phoenix, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Mission:
The mission of City Property Management is to provide the best experience in community management.

Our Core Values
Professionalism
Engagement
Knowledge
Humility
Client Centric
Trust
Flexibility
Teamwork
Diligent
Fun, Fair & Respectful

We are seeking a collaborative and detail oriented IT Support Specialist to join our team. You will be playing a key role in the day-to-day operations by ensuring that our technology infrastructure runs smoothly and efficiently. This role involves a lot of hands-on work with a variety of technologies, including computers, phone systems, headsets, keyboards, and virtual access software. Your primary tasks will include troubleshooting, configuring, and maintaining these systems to ensure optimal performance and user satisfaction.

Duties and Responsibilities

Troubleshoot and resolve hardware, software, and network issues for both onsite and remote users.
Install, configure, and update computer hardware, software, systems, networks, printers, and scanners.
Maintain and configure VoIP phone systems and headsets to ensure clear communication for all users.
Provide technical support across the company (this may be in person or over the phone).
Set up accounts for new users and assist with password or login problems.
Test and evaluate new technology for potential benefits within the company.
Train staff members on how to use technology properly and safely.
Ensure security and privacy of networks and computer systems.
Prepare and present reports on usage and malfunctions to management.
Coordinate with external partners, such as internet service providers and hardware vendors, to resolve issues promptly.
Participate in the documentation and inventory management of IT assets.
Assist in the implementation and management of virtual access software and endpoints.

Skills

Strong communication and interpersonal skills.
Detailoriented and a critical thinker.
Patience and the ability to work under pressure.
Adaptability and willingness to learn new technologies.

Qualifications

Proven experience as an IT Technician or relevant position.
Excellent diagnostic and problemsolving skills.
Indepth understanding of computer systems, networks, and a variety of tech products.
Ability to manage multiple projects and tasks simultaneously while meeting deadlines.
Good knowledge of internet security and data privacy principles.
Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional).

Education