Helpdesk Support Specialist - Phoenix, United States - Greenberg Traurig

Greenberg Traurig

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Hybrid

Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for a Helpdesk Support Specialist in the Technology Department of our Phoenix or Doral office.

We offer competitive compensation and an excellent benefits package.

Position Summary

The Technical Support Specialist provides support for attorneys and business staff in a 24x7 call center environment.

The available shift for this position is:

9 AM
7:30 PM Arizona Time / :30 PM Eastern Time on Tuesday, Wednesday, Friday and Saturday_

Duties & Responsibilities- Resolves complex technical issues at point of contact- Utilizes customer service skills to effectively support a demanding client base- Assists with other department activities as needed, and performs additional duties and responsibilities as assignedSkills & Competencies- Exceptional customer service skills including the ability to convey highly technical information in easy to understand, non-technical terms- Must be highly productive, able to balance competing priorities and meet all established productivity measures- Ability to adapt to a fast-changing environment- Excellent analytical and problem solving skills- Position also requires the ability to work under pressure to meet strict deadlines

Qualifications & Prior Experience Microsoft Office Specialist certification in MS Word is required, other Office certifications are highly desirable- A+ and Network+ certifications are highly desirable- Prior experience documenting interactions and using an IT ticketing system

Greenberg Traurig is an Equal Opportunity Employer and committed to diversity and inclusion in the workplace.

Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information, among other protected bases.