Operations Support Specialist - Phoenix, United States - Frequence, Inc.

Description

About Frequence

Frequence is an ad tech platform for media companies that connects all aspects of digital advertising—sales, operations, and reporting—from beginning to end.

Our software makes selling local advertising scalable and provides users with an all-in-one platform that drives campaign performance.

Our trailblazing technology is always growing, and so are we. We push ourselves further with our belief in collaboration, execution, and ownership.

We don't just want to create intuitive AdTech tools—we want to foster a culture of openness and inclusivity that encourages our employees to think bigger and grow higher.

Step into the future with us.


The Opportunity:

The Support Ops Specialist role manages the routing of client communications through our internal ticket system as well as various operational support tasks and basic SEM optimization functions.

The team assists with the delivery and optimization of localized digital advertising campaigns using cutting-edge media buying tactics and technologies.

Opportunities for advancement within the company are expected and encouraged.


What You Will Do:

This is a versatile role that supports the digital media buying operations team, which may include:

• Register new users and manage account permissions
• Execute basic SEM optimization tasks
• Learn the fundamentals of digital media buying operations and supporting technology
• Ability to identify and report any critical or reoccurring customer service issues
• Utilize effective time management and prioritization skills in order to handle a high volume of client communications
• Data Entry and other adhoc tasks as assigned

Who You Are:

• Strong computer literacy
• Excellent written communication skills
• Excellent attention to detail
• Ability to wear multiple hats
• Ability to work independently in a remote setting
• Familiarity with Google Suite (specifically Gmail, Google Docs, and Google Sheets)
• Bachelor's degree in Business, Marketing, another quantitative field, or equivalent work experience in an advertising operations role
• Demonstrable history of personal achievement and work ethic
• Strong desire to work in the advertising technology industry
• Industry experience is preferred, but not mandatory

Compensation

We support each member of the Frequence team with a comprehensive employee benefits package including health and well-being benefits, retirement contributions, 401(k) savings plan, and much more.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.


Why Frequence?
Frequence is proud to be certified as a Great Place to Work.

Our people-first culture and distinctive mission set us apart from others in the industry. As our company grows, so does our need to add sharp, ambitious, and talented people to our team. We're approachable, inclusive, and encourage open dialogue within our community. This is a place where your voice matters. Join us and let's see what we can build together.

Some of the industry-leading benefits we offer include:

• Competitive compensation
• Stock options and retirement plans
• Health, dental and vision insurance
• Shortterm disability, Longterm disability, & Life insurance
• Flexible PTO and remote work options
• And more
• Frequence, Inc. is an Equal Opportunity Employer. At Frequence, Inc. we are deliberately trying to create a safe space for people of all races, genders, ages, backgrounds, and orientations. It is the policy of Frequence, Inc. to provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, nondisqualifying physical or mental disability, age, sexual orientation, membership or nonmembership in an employee organization, or on the basis of personal favoritism or other nonmerit factors, except where otherwise provided by law._
• Privacy Policy can be reviewed _here._

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