Jobs
>
Sacramento

    Local Leader, Client Services Manager - Golden Valley, United States - Brown and Caldwell

    Brown and Caldwell
    Brown and Caldwell Golden Valley, United States

    5 days ago

    Default job background
    Full time
    Description

    We have an exciting opportunity for an Office Leader and Client Service Manager (CSM) with a demonstrated background in business development, client relations, and delivery of municipal water, wastewater and stormwater engineering projects, and a history of successfully leading professionals, to join our team. This position will be based in our St Paul, MN office and will serve as a key leadership team member in continuing to grow our business in the Midwest. In this capacity, you will have responsibilities that include overseeing the administration of employees, sales, client development, client relationship management, professional engineering services proposal writing and contract scope, schedule and price preparation, and client service team leadership.

    We will be accepting internal and external applicants for this role, with an internal application deadline of September 9, 2023. See below for further internal application instructions. Relocation assistance may be considered for the right internal candidate.

    Application Instructions
    Qualified applicants should complete an application via the TalentView Internal Job Board (Myself  My Company  View Opportunities  Internal Only Opportunities). Application should include resume and cover letter of interest summarizing your interest and goals for the position.

    In this position, you will work closely with the Midwest Area Leader, and other team members to help lead the development and execution of the St Paul business plan and lead sales and business operations for the office. Responsibilities include client portfolio management, initiative management, project delivery oversight, and/or total labor management within the Business. You will demonstrate the ability to lead BC employees and work.

    collaboratively with other leaders in the best interest of our Company. You will also foster the BC Experience for all employees in an office, and for the clients and business partners in the markets in which you engage, by modeling behavior that reflects BC values. The Local Leader plays a critical role in leading the engagement of all employees in an office location, regardless of the group to which they belong, driving organizational health and enabling the virtual enterprise from the local office level and across the business. Detailed duties include the following:

  • Work with Business Leader to develop, communicate, and deliver a business plan that supports overall Company objectives
  • Connect with the business units, enterprise groups, and corporate groups as necessary to bring the right resources to bear on client projects
  • Deliver business metrics which may include new sales in (NSI), total direct labor (DL; import + source), and total indirect labor (IDL; import + source)
  • Work closely with the Project Management Office (PMO) to drive "on plan" project delivery for the Business
  • Drive sales by partnering with client service managers (CSM's) and the marketing team
  • Partner with the Business Leader to drive resource performance management, succession planning, and employee engagement
  • Attract, develop, and retain top talent
  • Manage company risk by ensuring compliance with the Company Risk Policies
  • Model BC Values to our employees and clients
  • Communicate and model BC Safety standards to all BC employees
  • Lead the organizational health of the office through an "open door policy" for all BC employees
  • Facilitate the completion of, and respond to issues identified in, the BC Organizational Health Survey
  • Manage BC social spending funds for the office to maximize employee benefit
  • Connect the municipal, enterprise, private sector, and corporate staff into a unified office team around BC Values and Mission
  • Develop and lead community engagement efforts and organize local resources for participation and impact
  • Serve as an extension of the Company/Enterprise/Regional/Area Leadership to convey important Company information and promote initiatives
  • Work with leaders in all groups to help recruit, retain and develop employees
  • Network with other Local Leaders to help ensure mutual success and to collaborate/share best practices
  • Be a visible leader in the environmental industry in the office geography and within the Business
  • Hold monthly staff meetings to inform and engage all staff assigned to the office

    • Desired Skills and Experience:

  • degree in related engineering field (Civil, Environmental etc.) required; degree in related engineering field with a focus on wastewater and water preferred
  • Exhibits leadership core competencies (emotional intelligence, communication, teamwork, problem solving, interpersonal skills, business acumen, etc.)
  • Professional registration in Minnesota or the credentials to obtain registration in a timely manner is also strongly preferred
  • 10 or more years of increasingly responsible experience in the environmental consulting, engineering, construction and operations industry
  • Experience with water/wastewater design, planning and studies along with leadership on projects
  • Proven ability to leverage resources throughout the enterprise
  • Willingness to champion the use of BC standard tools and processes
  • Ability to successfully manage clients and projects in a collaborative fashion and interface with Brown and Caldwell's local, regional, and national water and wastewater practitioners as well as help mentor junior staff
  • Self-starter, results-oriented and be able to work under tight deadlines
  • Successful marketing, proposal writing, proposal management, and public presentations experience a plus
  • Previous supervisory experience with strong written and verbal communication skills required
  • Valid driver's license and good driving record required
  • Ability to travel to visit local clients and to attend out–of-town business meetings, as required

    • Salary Range: The anticipated starting pay range for this position is based on the employee's primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future.

    Location A:

    Salary: $141,000 - $193,000

    You can view which BC location applies to you If you have any questions, please speak with your Recruiter.

    Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click to see our full list of benefits.

    About Brown and Caldwell

    Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction firm with 52 offices and 1,900 professionals across North America and the Pacific. For 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice—to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit

    This position is subject to a pre-employment background check and a pre-employment drug test.

    Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

    Brown and Caldwell is proud to be an EEO/AAP Employer. Minorities/Women/Disabled and Protected Veterans are encouraged to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964.

  • Volvo Group

    Service Manager

    4 hours ago

    Volvo Group Sacramento, United States

    Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfec ...

  • TruGreen Limited Partnership

    Service Manager

    2 days ago

    TruGreen Limited Partnership Sacramento, United States

    101140 · 1700 N Market, Sacramento, California 95834 · TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continu ...

  • Pep Boys

    Service Manager Trainee

    4 days ago

    Pep Boys Sacramento, United States

    **Rev Up Your Auto Care Career when you become a Pep Boys Pro.** · **Overview** · **Position Summary** · A Manager in Training is responsible for the effective overall operation of the store and service center through motivational leadership, and is responsible for delivering exp ...

  • Department of Fish and Wildlife

    Management Services Technician

    2 days ago

    Department of Fish and Wildlife Sacramento County, CA, United States

    Are you looking for job where you work with a group of professionals that provide quality training and customer service to an organization that supports California's diverse ecosystems? · The MST will also provide assistance and information to internal and external visitors, mana ...

  • Department of Health Care Services

    Staff Services Manager I

    2 days ago

    Department of Health Care Services Sacramento County, CA, United States

    **Why Join DHCS?** · - **About this Role**: · - The Capitated Rates Development Division (CRDD) is responsible for developing and processing Medi-Cal managed care capitation rates for more than 10 million beneficiaries across California's 58 counties. Under the general direction ...

  • Department of Rehabilitation

    Staff Services Manager Ii

    3 days ago

    Department of Rehabilitation Sacramento County, CA, United States

    This position is located in the city of Sacramento**.** · **COVID-19 Impacts to Working at DOR** · - DOR is closely monitoring the status of COVID-19 and ensuring our staff are supported in a safe work environment. While working on-site at any DOR facility, employees must follow ...

  • Prison Industry Authority

    Staff Services Manager Ii

    1 week ago

    Prison Industry Authority Sacramento County, CA, United States

    This position offers hybrid telework options, FREE parking, and is located near Folsom Lake and Historic Downtown Folsom, close to walking trails, shopping and eateries. This position is not located inside of a prison. · Under the direction of the Healthcare Facilities Maintenanc ...

  • California Correctional Health Care Services

    Staff Services Manager Iii

    3 days ago

    California Correctional Health Care Services Sacramento County, CA, United States

    CCHCS seeks to fill a Permanent, Full-Time Staff Services Manager III position in Nursing Services. · Under the general direction of the Associate Director or designee, the SSM III is responsible for the full spectrum of activities involved with the administrative planning, devel ...

  • Department of Developmental Services - Headquarters

    Staff Services Manager Ii

    2 days ago

    Department of Developmental Services - Headquarters Sacramento County, CA, United States

    The Staff Services Manager II (SSM II) Specialist will facilitate the organization, implementation, and sustainment of ongoing Children and Youth System of Care (CYSOC) projects to ensure proper and timely completion. The SSM II functions to sustain the requirements of Assembly B ...

  • Department of Human Resources

    Staff Services Manager I

    4 hours ago

    Department of Human Resources Sacramento County, CA, United States

    **This position provides hybrid telework opportunities, with employees required to work in-person at least two days per week.** · Are you in interested in being a part of a diverse team that support the overall wellbeing of state employees? If so, then the California Department o ...

  • Department of Developmental Services - Headquarters

    Staff Services Manager I

    2 days ago

    Department of Developmental Services - Headquarters Sacramento County, CA, United States

    The Staff Services Manager (SSM) I Specialist is responsible for providing guidance and expertise to Management and Supervisors in areas involving employee performance and administration of the Department of Developmental Services' (DDS) disciplinary process. · You will find addi ...

  • Department of Human Resources

    Staff Services Manager Iii

    1 week ago

    Department of Human Resources Sacramento County, CA, United States

    **This position provides hybrid telework opportunities, with employees required to work in-person at least two days per week.** · If you are a driven, innovative, and forward-thinking individual looking for a job leading a strategic team in a culture that values diversity, equity ...

  • Public Employees Retirement System

    Staff Services Manager I

    1 day ago

    Public Employees Retirement System Sacramento County, CA, United States

    **Anticipated interview dates**: In-person interviews are anticipated to be held between June 18-June 28, 2024. · **Telework Information**:This position is eligible for a hybrid work schedule, with up to two days of remote work and three days or more onsite, per week. · Californi ...

  • CA Earthquake Authority

    Staff Services Manager I

    1 week ago

    CA Earthquake Authority Sacramento County, CA, United States

    Under the direction of the Mitigation Director, the incumbent serves as a program outreach coordinator/project manager and is responsible for the planning, execution, and management of residential seismic mitigation marketing and outreach initiatives for the Mitigation Section an ...

  • California Department of Aging

    Staff Services Manager I

    4 hours ago

    California Department of Aging Sacramento County, CA, United States

    **_**This position is pending Budgets approval.**_** · **_**This is a 12-month limited-term position that may be extended to 24 months with the possibility of becoming permanent.**_** · **_The Position is headquartered in Sacramento._** · Under the general direction of the Person ...

  • Department of Justice

    Staff Services Manager I

    1 week ago

    Department of Justice Sacramento County, CA, United States

    Under the general direction of the Staff Services Manager (SSM) II of the Bureau of Firearms (BOF) Records and Agency Notification Programs, the SSM I is responsible for the indirect supervision of the analytical, technical, and clerical staff for the Agency Notification Unit (AN ...

  • California Correctional Health Care Services

    Staff Services Manager Ii

    3 days ago

    California Correctional Health Care Services Sacramento County, CA, United States

    CCHCS seeks to fill a Permanent/Full-Time Staff Services Manager II position in the Whole Person Care Program, Nursing Services. · - Under the administrative direction of the Staff Services Manager III (SSM III), the Staff Services Manager II (SSM II), supervises a team of approx ...

  • CA High Speed Rail Authority

    Staff Services Manager I

    3 days ago

    CA High Speed Rail Authority Sacramento County, CA, United States

    Under the general direction of the Staff Services Manager II, the Staff Services Manager I (SSM I) Specialist is responsible for processing and providing consultation and assistance on the most complex of the California High-Speed Rail Authority's (Authority) contracting, procure ...

  • Department of Insurance

    Staff Services Manager Ii

    3 days ago

    Department of Insurance Sacramento County, CA, United States

    Teleworking employees may be required to report to their headquarters office location on designated telework days. Travel expenses are not reimbursed, however other authorized transit subsidies do exist for those who qualify._ · Under the direction of the Chief Budget Officer, th ...

  • Department of Transportation

    Staff Services Manager I

    1 week ago

    Department of Transportation Sacramento County, CA, United States

    Under direction of a Staff Services Manager (SSM) II, the SSMI is responsible for managing and leading a team of analysts who develop and maintain the Departments Equal Employment Opportunity Program's (EEOP) mandated reports, perform research, analysis, and data visualization on ...