Service Manager - Sacramento, United States - Volvo Group

Volvo Group
Volvo Group
Verified Company
Sacramento, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Transport is at the core of modern society.

Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.


What you will do:

Would you like to help us build tomorrow?

Are you passionate about customer success? Would you enjoy working with a team of enterprising people who motivate themselves and those around them to develop personally and professionally?

Our organization is built by people and great teamwork. We are a truly global company, and we believe in the advantage of diversity. Together, we create a workplace that brings the best out of everyone.

Here at Volvo Construction Equipment Services, we are motivated by the idea that with imagination, hard work and innovation we will lead the way towards developing a world that is cleaner, smarter, and more connected.

We believe in a sustainable future.


We are seeking an individual who is excited for the following opportunity: this position is responsible for the leadership and management of the service department and its customers.

It includes the day-to-day leading, developing and managing all positions within the department and for meeting service sales, gross margin, and service goals.

Additionally, it includes leading, developing and maintaining systems for quality controls financial accountability of the service department revenue and profitability.

Success in this role required someone who maintains excellent working relationships and open lines of communication between service employees, internal and external departments, customers, and vendors.


Specifically, this position will...

  • Champion a "Safety First", "Customer Focused" and a "Continuous improvement" culture.
  • Enforce and adhere to all company policies, procedures, standards, and values.
  • Maintain excellent customer and employee relations.
  • Work safely at all times; adhering to all VCES safety guidelines, policies, and practices.

Main Tasks and Responsibilities:


  • Overall operation and management of the service department employees thru integrity, teamwork, customer responsiveness, and profitable decision making.
  • Assure diagnosis and scheduled repair work are completed accurately and in a timely manner.
  • Timely followup of customer all calls, including concerns and complaints.
  • Oversee all work orders for accuracy in billing pricing information.
  • Oversee department safety initiative and certify safety procedures are followed.
  • Accountable for financial for the profitability of department.
  • Ensure all personnel are adequately trained for their positions, provided a clean, safe work environment, and have the tools to complete their jobs successfully.
  • Review branch performance with the Operations Manager on a weekly/monthly basis.
  • Responsible for all tools and equipment in shop and yard.
  • Accountable for service fleet, including maintenance and mitigation against damage, theft, or misuse.
  • Responsible for enforcement and training of DOT, MSHA, Cal/OSHA, FLSA and other applicable regulations requirements.
  • Responsible for DOT compliance.
  • Perform other duties as assigned by supervisor.

Who are you?:

Do you dream big? We do too, and we are excited to grow together.

In this role, you will bring the following:

Required Knowledge, Experience, and Education:


  • 5 to 6 years of experience in service or related field.
  • 3 to 4 years of management experience, highly recommended.
  • High School diploma or GED
  • Some college experience preferred.
  • Prior experience in the construction industry, highly preferred.
  • Knowledge of federal, state, and local regulations.

Additional Important Requirements:


  • Strong computer proficiency, especially with Microsoft products.
  • Excellent communication and interpersonal skills.
  • Focused problem solving and troubleshooting skills.
  • Some local travel required.

What's in it for you?:

We are pleased to offer a solid package of compensation and benefits


You will enjoy:

  • Competitive base pay
  • Comprehensive medical, dental and vision insurance
  • Generous PTO
  • Tax deferred retirement plans, varied by business; 401(K) with company match
  • Global organization with expansive career growth opportunities
  • Volvo Group University for professional and personal development
  • Workplace health/wellness and reimbursement programs
  • Oncampus fitness center and café
  • Avid approach to Sustainability
  • Culture with a passion for Diversity, Equity, and Inclusion for all
  • We also offer an array of additional benefits and programs that make today's challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.

Ready for the next move?:

At the Volvo Group, we strive for a clear, transparent, and straightfo
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