- Service - Executive service comes with a special service. Your best, most attentive, and courteous Executive Support (CTR) Technicians should be assisting FDIC Executives.
- Maintaining customer integrity and following correct SOP processes to ticket management while also update details within tickets and write-up logs
- Time - Executives are assisted as soon as technicians receive ticketstasks to reduce the down time from the VIPs job productivity.
- Acting diligently on specific instructed processes or procedures on a daily basis
- VIP tickets - SLAs (Service Level Agreements) are in place to make sure Executive support meets contractual time frames.
- Maintaining understanding of high-pressure atmosphere. Having the ability to switch gears with service provided or technical involvement needed with executive clients
- Perception - Making sure that technicians are dressed and groomed appropriately to visit Executives on-site. Technicians should carry themselves in a professional manner at all times.
- Having the ability to utilize clear social skills to handle executive level support activities, meetings, communication, and quality service in that environment
- Escalations - Making sure technicians are escalating to Government and Contractor management as soon as a situation arises so it can be mitigated in a timely fashion.
- Maintaining good rapport with clients by fully following up with tasks and communicating with clients with follow-ups to provide good customer satisfaction
- Government Executive Support - If Executives contact their team directly, they will decide who is going to assist the Executive, whether it be their group or assigned to the Executive (CTR) Support team to assist.
- Tier II Tech Support - Tier II Technical support online and in person
- Workstation Imaging - Imaging new laptops or desktop computers for first time use.
- Onsite Executive Tech support - Onsite Technical Support to FED Exec Support team
- Priority 1 Tech Support - Support for company-wide priority 1 issues
- Working with high visibility clients utilizing white glove service and excellence
- Requiring the ability to multi-task projects, assignments, and functions regularly
- Required to be available from early hours to late hours even being on-call over weekends and holidays as the client needs with staggered and flexible schedule
- Requires a clear understanding of on the go troubleshooting, solution management, but also keeping an open line of communication with Federal oversite and overhead
- Consolidation of surplus items for disposal in FST and Main Building
- Cleaning and organization of DIT workrooms / storerooms
- Locating / verifying location of hardware assets
- Updating maintain accurate hardware records in SNOW
- Tagging newly delivered equipment with asset numbers for tracking
- Installation, removal, relocation of peripheral IT Equipment / Client office setup
- Act as onsite liaison coordinating with vendor for Printer Maintenance
- Troubleshoot / report maintenance / errors / jams with MFP and desktop printers
- Providing onsite support for printers in coordination with remote configuration teams
-
IT Support Specialist
2 weeks ago
Northeastern University Arlington, United StatesAbout the Opportunity · Job Summary · Reporting to the Director of Global IT Services, this position will be housed on the Arlington campus, and 100% on-site. They will provide technical support to their campus and remote support in conjunction with the Global IT team to Northeas ...
-
IT Support Specialist
4 days ago
Orhan Yankin LLC Arlington, United StatesJob Summary: · **Responsibilities**: · - Provide technical support for both hardware and software issues · - Manage the configuration and operation of computer operating systems · - Monitor the system daily and respond immediately to security or usability concerns · - Troubleshoo ...
-
IT Support Specialist
3 days ago
Orhan Yankin LLC Arlington, United StatesOverview: · **Responsibilities**: · - Provide technical support and troubleshooting for IT systems and software. · - Install, configure, and maintain hardware and software components. · - Assist in the setup and maintenance of network infrastructure. · - Respond to IT support req ...
-
IT Support Specialist
1 day ago
Orhan Yankin LLC Arlington, United StatesOverview: · **Responsibilities**: · - Provide technical support and troubleshooting for IT systems and software. · - Install, configure, and maintain hardware and software components. · - Assist in the setup and maintenance of network infrastructure. · - Respond to IT support req ...
-
Deskside Support Specialist
2 weeks ago
GCyber Arlington, United StatesGCyber is hiring a **Deskside Support Specialist **to support the Office of the Military Commissions (OMC). Although this position is located in the NCR, there will be occasional travel to Guantanamo Bay, Cuba. · As the **Deskside Support Specialist,** you will: · - Provide IT He ...
-
IT Support Specialist
2 weeks ago
Owia Technology Washington, United States**IT Support Specialist** · **8:30-5:30 pm, with some evening/weekend hours on occasion** · Seeking a very detail-oriented I.T. Support Specialist with the desire to join a positive, team-oriented company with a family-feel who has been providing small to mid-sized businesses wit ...
-
IT Support Specialist
2 weeks ago
Customer Value Partners, Inc Washington, United StatesOverview: · CVP seeks an IT Support Specialist to administer and support desktop, server, network, and cloud infrastructure components for our corporate office in Washington, DC. This is a user-facing role providing direct support to remote staff. The professional in this role wi ...
-
Administrative Support Specialist
2 weeks ago
Mayvin Inc Arlington, United StatesMayvin is seeking an **Administrative Support Specialist** to support the U.S Marshals Service's (USMS's) Financial Services Division (FSD) management and other staff members in all financial activities and operations as assigned. This position will liaise with Federal Employees, ...
-
Sales Support Specialist
1 week ago
Bloomberg BNA Arlington, United StatesProvides dedicated support to customers in assigned accounts to ensure customer satisfaction and renewal revenue. May lead the work of Key Account Specialists as assigned. · **Job Description**: · - Ability to organize and lead the work of others. · - Excellent interpersonal skil ...
-
Administrative Support Specialist
5 days ago
Three Saints Bay, LLC Arlington, United StatesBennett Aerospace, Inc., a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking an Administrative Support Specialist to join our Team in Arlington Virginia. · **Position Responsibilities**: · - Demonstrate professional level in verb ...
-
IT Support Specialist
1 week ago
B&B Solutions US Washington, United States**About Us** · B&B Solutions is a mission focused 8(a) Small Disadvantaged Business, located in the Washington, DC metropolitan area. B&B provides multi-faceted and nuanced support services for Federal, State, Local, and Commercial clients. Our support includes Professional Servi ...
-
IT Support Specialist
1 week ago
Brightkey, Inc Washington, United States**Schedule, Benefits, & Compensation**: · - Location: Onsite in Washington, DC · - First shift, Monday through Friday · - Medical, Dental, & Vision Insurance · - Participation in company 401k program · - Paid Time Off · **Responsibilities**: · - Image/reimage of PCs/laptops · - U ...
-
Endpoint User Support Specialist
1 week ago
GTSC TS Arlington, United States**Endpoint User Support Specialist** · **LOCATION: ARLINGTON, VA** · **This position will support a Government agency that requires US Citizenship.** · Datawiz Corporation is a GTSC company and a minority-owned Virginia based business incorporated in 1999. Datawiz is appraised at ...
-
Amentum Arlington, United States**Amentum is a government services provider of strategic solutions to the defense, homeland security, and the Intelligence Community. Amentum provides intelligence analysis and security, training and education, and intelligence support strategy and policy support, intelligence an ...
-
Troop Support Functional Specialist
1 week ago
Halvik Arlington, United StatesHalvik is a highly successful company that puts people first, and we are looking for someone just like you. We are committed to delivering smarter IT-driven solutions bolstered by quality and innovation to help our customers succeed. Come be a part of something truly special · Ha ...
-
Administrative Litigation Support Specialist
1 week ago
GAP Solutions, Inc. Arlington, United StatesPerform complex day-to-day administrative and litigation support activities in support of customer's Hearing Office Division. Individual(s) must be able to work independently, receiving a minimum of detailed guidance, to complete tasks that include, but are not limited to, archiv ...
-
Peer Support Specialist
1 week ago
Changing Technologies, Inc. Washington, United States**POSITION: Certified Peer Specialist**: · - **LOCATION: 64 New York Ave NE, Washington, DC 20002, United States**: · - **CONTRACT LENGTH: Long Term (36 Months contract)**: · - **Pay rate: $19.20/hr** · **JOB DESCRIPTION**: · - Helping people advocate for and access resources the ...
-
IT Management Support Specialist
2 weeks ago
Hill Associates Washington, United StatesHill Associates Corporation is seeking an **IT Management Support Specialist** to join our team supporting the Office of the Chief Information Officer (OCIO) in a large Washington, D.C. Cabinet-level Federal agency. The position will report directly to the Bureau Chief Informatio ...
-
Recovery Support Specialist
4 days ago
MBI Health Services, LLC Washington, United States**Company Description** · MBI Health Services, LLC. is a certified behavioral health agency servicing the D.C. Metropolitan Area. We provide a wide range of services and programs for both adults and children for the sake of helping each individuals gain back their confidence and ...
-
IT Tech Support Specialist
2 weeks ago
CODICE Washington, United States**Job Title: IT Tech Support Specialist - Tier II** · **Position Summary** · The Technical Support Specialist - Tier II will play a critical role in providing effective technical support services to users, troubleshooting various hardware and software issues, and ensuring the smo ...
Executive Support Specialist - Arlington, United States - Datawiz
Description
LOCATION: Onsite in ARLINGTON, VA
This position will support a Government agency that requires US Citizenship.
Datawiz Corporation, a minority-owned Virginia based business incorporated in 1999. Datawiz is appraised at CMMI Level III for DEV & SVS by CMMI Institute a subsidiary of ISACA. Datawiz also achieved ISO 9001:2015, ISO 27001:2013, and ISO :2011 certifications. With strong qualifications in Building, Securing and Managing IT infrastructure for Public and Commercial Sectors.
Datawiz holds a strong position and reputation providing support to various federal agencies to meet their small-business utilization requirements with high caliber products and services offerings, for their critical business processes. Through our proven project management and cost engineering methodology services, we ensure that our clients get maximum return on their investment by managing systems to meet their current and future needs.
Datawiz has a current opening for a Executive Support Specialist to support their Federal Government client on a full-time, long term contract.
Description:
Responsibilities:
Datawiz is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.
Datawiz is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at . Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.
Datawiz participates in the E-Verify program in certain locations as required by law. .
Executive Support Specialist professionals in Arlington
-
Micayla Costa
Business Development Professional
-
Virginia Plonski
CoS Sr. EA
-
Susan Duarte
General Counsel
-
Christy Chason
Public Relations and Communication Strategist
-
Millaniyage De Costa
Program Assistant