IT Support Specialist - Washington, United States - Brightkey, Inc

Brightkey, Inc

Verified Company

Washington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Schedule, Benefits, & Compensation:

Location: Onsite in Washington, DC
First shift, Monday through Friday
Medical, Dental, & Vision Insurance
Participation in company 401k program
Paid Time Off

Responsibilities:

Image/reimage of PCs/laptops
Update PCs/laptops when a new image has been created
Assign customers government assets using the Cherwell database
Encrypt flash/hard drives
Format regular flash drives, creating excel sheets for old/damaged/outdated assets
Utilize AirWatch to manage the Mobile devices (iPad & iPhone)
Creating admin passwords for the encrypted drives
Test keyboards, printers, and scanners
Remove hard drives from old/broken laptops that are being destroyed & are securely put into a bin for electronic disposal
Provide end user support and troubleshooting of software and hardware issues
Keep account on the stock of equipment, review and clean returned equipment considered usable for redistribution
Keep spreadsheet tracking all new rollout of new image to ensure smooth transition

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
Previous experience in a similar role providing IT support and troubleshooting hardware and software issues.
Proficiency with imaging software and tools (e.g., SCCM, Ghost).
Strong knowledge of user administration processes and best practices.
Experience with hardware replacement and repair, including hard drives, memory, and peripherals.
Excellent problemsolving skills and the ability to think creatively to resolve technical issues.
Strong communication skills, with the ability to effectively communicate technical information to nontechnical users.
Highly organized with excellent attention to detail.
Ability to work independently and collaboratively in a fastpaced environment.

_ BrightKey'__s commitment to an environment that supports equal employment opportunity and non-discrimination for all persons is at the core of our leadership and company culture. _
_BrightKey__ provides resources and opportunities to strengthen and advance diversity, equity, inclusion, and accessibility within our workforce, and we believe in the unconditional treatment of others with dignity and respect._

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