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    Customer Success Manager - San Francisco, United States - Rippling

    Rippling
    Rippling San Francisco, United States

    1 week ago

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    Description
    [Full Time] Customer Success Manager at Rippling (United States) | BEAMSTART Jobs

    Customer Success Manager

    Rippling United States
    Date Posted
    26 Jun, 2022
    Work Location
    San Francisco, United States
    Salary Offered
    Not Specified
    Job Type
    Full Time
    Experience Required
    3+ years
    Remote Work
    No
    Stock Options
    No
    Vacancies
    1 available
    About Rippling


    Rippling is the first way for businesses to manage their HR & IT — from payroll and benefits, to employee computers and apps — all in one, modern system.

    In just 90-seconds, a company can set up (or disable) an employee's payroll, health insurance, work computer, and third-party apps, like Gmail, Microsoft Office, and Slack.

    It's the only platform that truly unifies every employee system, and automates all of the administrative work.

    Rippling is headquartered in San Francisco and has raised over $200 million from top-tier investors, including Founders Fund, Kleiner Perkins, Initialized Capital, Threshold Ventures, and Y Combinator.

    About The Role


    Rippling's Customer Success team is changing the way small businesses and startups manage employees – helping eliminate the administrative work of running a company.

    We are Rippling's sherpas – both for our customers and colleagues.

    We bring customers along on the journey by proactively deepening the value of their implementations via consultation, change management, and self-serve tools.

    We champion customer needs and help colleagues achieve our ambitious product vision.

    What You'll Do:
    Manage the customer relationship post-implementation
    Deeply understanding your customers' use cases
    Consult with customers on Rippling platform administration and best practices
    Support customer change management plans and execution
    Manage support escalations and critical issue triage
    Own the renewal process
    Develop best practices and customer enablement materials
    Work closely with Sales and Marketing to celebrate customer champions and expand Rippling services at current accounts
    Work closely with Product, Engineering, and Product-Marketing to improve the product and launch new features and verticals
    Pitch in on all sorts of things – nothing is not your problem

    Qualifications:

    2+ years of SaaS experience in customer success, account management, or implementation
    Passion for helping customers and colleagues
    Stellar written and verbal communication skills
    Interest in actively working with product and engineering teams
    Ruthless prioritization and time management
    Strong attention to detail and ability to solve complex, interdependent problems
    Flexible to scaling and changing organizations, responsibilities

    If you don't necessarily meet all of the requirements listed here, we still encourage you to apply because skills can be used in lots of different ways, your life experience is equally important sometimes.


    Benefits:
    Medical, Dental, Vision, FSA, HSA, Commuter, Life and Disability Benefits
    Uncapped PTO
    Flexible work hours
    Generous parental leave
    Transgender health insurance coverage
    Great compensation package (salary, equity)
    Meeting-light culture
    Onsite meals
    Rippling is an equal opportunity employer.
    About Rippling

    Magically Simplify Your HR & IT


    Company Size:
    People

    Year Founded:

    2016


    Country:
    United States


    Company Status:
    Actively Hiring

    Looking for Partners

    Looking for Clients

    Raising Funds

    Share This Job
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