- Provide support and troubleshooting of IT and AV systems for end-users, including executives.
- Maintaining help desk ticket queues to ensure proper routing and resolution of issues.
- Escalation to level 2 or 3 staff as situations require more specialized skill sets.
- Configure desktop hardware, software, and peripherals.
- Writes documentation and guides as necessary, provide end-user training.
- Must be willing to carry a mobile phone and provide occasional after-hours support when needed
- Trains users on systems operations and procedures, as needed
- Maintain a positive working relationship with business lines and other departments.
- Provide global support using remote connectivity technologies.
- Endpoint and mobile device provisioning using Microsoft Intune, including logistics and shipping to colleagues.
- Working knowledge of current communications devices and desktop technologies.
- Basic networking skills and troubleshooting including wired and wireless.
- Basic understanding of Virtual Desktops
- Printer device and queue management
- Active Directory password and group membership management
- Basic knowledge and experience of Office 365 and related cloud solutions
- Ability to manage multiple projects, activities, and tasks simultaneously.
- Highly developed verbal and written communications.
- 2+ years' experience supporting users in a remote help desk environment preferred.
- Detail oriented, organized, able to problem solve, multitask, work effectively under pressure, meet deadlines, and prioritize workload.
- Self-starter and able to take initiative.
- Ability to solve practical and complex problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to write reports and routine business correspondence.
- Ability to effectively present information and respond to questions from colleagues.
- Demonstrates fundamental knowledge of Windows operating systems.
- Demonstrates basic knowledge of macOS/iOS and Apple hardware.
- A+ certification preferred.
- Expertise in standard software applications (Microsoft Word, Excel, PowerPoint, Outlook, etc.
- Must be able to effectively communicate, (i.e., see, hear, speak, and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment
- Position is a desk job requiring the use of computer, keyboard, and phone
- The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate
- This is an office-based job
-
Help Desk Technician 1
1 week ago
Paladin Technologies San Diego, United StatesPaladin Technologies is a premiere complex systems integrator that designs and deploys sophisticated systems technology in a client-focused approach. Operating in 18 offices across North America, Paladin is a leader in the design, deployment, optimization, management, and mainten ...
-
Help Desk Support Technician
2 days ago
Liberty Military Housing San Diego, United StatesOverview: · **_ Liberty Military Housing - Own your passion for service_** · - At _**_Liberty Military Housing _**_we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United Stat ...
-
Level 1 Help Desk Technician
4 days ago
Pacifica Companies San Diego, United StatesAs a Level 1 Helpdesk Technician, you will play a crucial role in providing technical assistance and support to our internal users. Your primary responsibility will be to configure new systems for deployment to field employees, reset account details in the Active Directory and pe ...
-
IT Help Desk Technician
1 week ago
GWS Tool Group - California Vista, United States**Job Title**: IT Help Desk Technician · **Location**:Vista, CA / Tavares, FL / Surprise, AZ / South Beloit, IL / Batavia, IL / Menomonee Falls, WI / Grand Rapids, MI / Nashville, TN / Arden, NC · **Department**:IT · **Reports to**:Director of IT · **Classification**:Exempt · **I ...
-
Service Desk Technician
2 weeks ago
Yoh, A Day & Zimmermann Company San Diego, United StatesYoh is seeking an Service Desk Technician to join our financial services client for an onsite contract position (3-6 months) in San Diego, California. The ideal candidate will have 2-5+ years of experience with Windows troubleshooting and ticket management in a corporate environm ...
-
Service Desk Technician
2 weeks ago
Yoh, A Day & Zimmermann Company San Diego, United StatesYoh is seeking an Service Desk Technician to join our financial services client for an onsite contract position (3-6 months) in San Diego, California. The ideal candidate will have 2-5+ years of experience with Windows troubleshooting and ticket management in a corporate environm ...
-
Service Desk Technician
2 weeks ago
APR Consulting San Diego, United StatesAPR Consulting, Inc. has been engaged to identify a Service Desk Technician · Location: San Diego, CA 92111 · Position:Service Desk Technician · Pay Rate: $ 27.80/hr · Duration: 13 weeks · Expected Shift:Variable (20/H week) with an opportunity for additional hours per busine ...
-
Service Desk Technician
2 weeks ago
vTech Solution San Diego, United StatesStatus: · Open · Union Code: · - · Profession: · Non-Clinical - Information Technology · Specialty: · Service Desk Technician · Unit:498 - EC Transition · Shift: · Day 5x8-Hour (07:00 - 15:30) · Block Schedules: · No · Start Date: · 04/29/2024 · Job Duration: · 8 ...
-
Help Desk Technician
1 week ago
Klinedinst PC San Diego, United StatesJob Description · Job DescriptionPut your LegalTech career into high gear at Klinedinst. Our San Diego office is a fast-paced law firm, and we are looking for motivated candidates to become our next Help Desk Technician. · With offices in multiple states, Klinedinst is dedicated ...
-
Service Desk Technician
1 week ago
APR Consulting Inc San Diego, United StatesAPR Consulting, Inc. has been engaged to identify a Service Desk Technician · Location: San Diego, CA 92120 · Position: Service Desk Technician · Pay Rate: $ 27.80/hr · Duration: 8 weeks · Expected Shift: M-F, 7am-3:30pm · Onsite · Job Summary: · Under supervision, the Service De ...
-
Help Desk Technician
1 week ago
Equiliem San Diego, United StatesOur client is looking for an IT Help Desk Technician for the Naval Health Research Center in San Diego, CA · *Qualified applicants must be US Citizens and being able to obtain and/or hold a Secret Clearance* · Tasks: · • Assists in resolving complex IT program and implementatio ...
-
IT Help Desk Technician
5 days ago
VENESCO LLC San Diego, United StatesJob Description · Job DescriptionDescription:Senior Help Desk Technician · Venesco, LLC is looking for a Senior Help Desk Technician to support the Naval Health Research Center in San Diego, CA. Previous NAVY or Military experience is desired. · Qualified applicants must be US ...
-
Service Desk Technician
1 week ago
APR Consulting Inc San Diego, United States OTHERAPR Consulting, Inc. has been engaged to identify a Service Desk Technician · Location: San Diego, CA 92120 · Position: Service Desk Technician · Pay Rate: $ 27.80/hr · Duration: 8 weeks · Expected Shift: M-F, 7am-3:30pm · Onsite · Job Summary: · Under supervision, the Service De ...
-
Help Desk Support Technician
1 week ago
Mastech Digital San Diego, United StatesTITLE: User Support Technician · LOCATION: Marlborough Campus, MA - SHIFT HOURS: 8am-5pm – ONSITE/No remote · DURATION: 6 months · REQUIRED: · *NEED THESE –1-2 years experience in IT Help Desk support (Phone Support AND DESKSIDE support both needed). · Good troubleshooting and t ...
-
Service Desk Technician
6 days ago
Staffing Connection Inc. San Diego, United States Remote job Part timeDESCRIPTION:Under supervision, the Service Desk Analyst is part of a team that provides technical support/customer service (Service Desk) for end-users. Secondarily. Service Desk responsibilities include, but are not limited to answering phone calls, emails, and voicemails from s ...
-
Help Desk IT Technician II
2 weeks ago
Vets Hired San Diego, United StatesAbout the job Help Desk IT Technician II · The Help Desk IT Technician II is responsible for providing remote and on-site technical support to users in an efficient and accurate manner. Help Desk is the front line and responsible for solving basic technical problems. The Help De ...
-
Help Desk Support Technician
2 weeks ago
Mastech Digital San Diego, United StatesTITLE: User Support Technician · LOCATION: Marlborough Campus, MA - SHIFT HOURS: 8am-5pm – ONSITE/No remote · DURATION: 6 months · REQUIRED: · *EDUCATION: HS Diploma · *Helpdesk experience is a must · Responsibilities · • IT Help Desk support (On rotating basis with some after- ...
-
Help Desk Support Technician
1 week ago
Liberty Military Housing San Diego, United StatesOverview · Liberty Military Housing - Own your passion for service · At Liberty Military Housing we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great ...
-
Help Desk Technician I
1 week ago
San Diego LGBT Community Center San Diego, United StatesJob Description · Job DescriptionWELCOME TO YOUR CENTER · Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and w ...
-
NOC Service Desk Technician
1 week ago
APR Consulting Inc San Diego, CA, United States TemporaryAPR Consulting, Inc. has been engaged to identify a Service Desk Technician · Position: Service Desk Technician · Expected Shift: M-F, 7am-3:30pm · Under supervision, the Service Desk Analyst is part of a team that provides technical support/customer service (Service Desk) for ...
Help Desk Technician 1 - San Diego, United States - Paladin
Description
Paladin Technologies is a premiere complex systems integrator that designs and deploys sophisticated systems technology in a client-focused approach. Operating in 18 offices across North America, Paladin is a leader in the design, deployment, optimization, management, and maintenance of integrated systems including Security, Audio-Visual, and Data Networking systems.
Roles & Responsibilities
Required Qualifications
Demonstrated Professional Competencies
Working Conditions:In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.
Colleagues and their families are covered by medical, dental, vision, company provided basic life insurance and AD&D and short-term disability, telemedicine & virtual counseling. Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts. Colleagues may also enroll in the company's 401(k) plan. Colleagues will also receive PTO (paid time off), sick leave, and 7 paid holidays.
PAY: $ /hour DOE
Company Info:
Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.
Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.
This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an or call to speak with Human Resources and let us know the nature of your request.
We thank you for your application, however only those selected for an interview will be contacted.