Help Desk Technician 1 - San Diego, United States - Paladin Technologies
Description
Paladin Technologies is a premiere complex systems integrator that designs and deploys sophisticated systems technology in a client-focused approach.Operating in 18 offices across North America, Paladin is a leader in the design, deployment, optimization, management, and maintenance of integrated systems including Security, Audio-Visual, and Data Networking systems.
Roles & Responsibilities
- Provide support and troubleshooting of IT and AV systems for endusers, including executives.
- Maintaining help desk ticket queues to ensure proper routing and resolution of issues.
- Escalation to level 2 or 3 staff as situations require more specialized skill sets.
- Configure desktop hardware, software, and peripherals.
- Writes documentation and guides as necessary, provide enduser training.
- Must be willing to carry a mobile phone and provide occasional afterhours support when needed
- Trains users on systems operations and procedures, as needed
- Maintain a positive working relationship with business lines and other departments.
- Provide global support using remote connectivity technologies.
- Endpoint and mobile device provisioning using Microsoft Intune, including logistics and shipping to colleagues.
Required Qualifications
- Working knowledge of current communications devices and desktop technologies.
- Basic networking skills and troubleshooting including wired and wireless.
- Basic understanding of Virtual Desktops
- Printer device and queue management
- Active Directory password and group membership management
- Basic knowledge and experience of Office 365 and related cloud solutions
- Ability to manage multiple projects, activities, and tasks simultaneously.
- Highly developed verbal and written communications.
- 2+ years' experience supporting users in a remote help desk environment preferred.
Demonstrated Professional Competencies
- Detail oriented, organized, able to problem solve, multitask, work effectively under pressure, meet deadlines, and prioritize workload.
- Selfstarter and able to take initiative.
- Ability to solve practical and complex problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to write reports and routine business correspondence.
- Ability to effectively present information and respond to questions from colleagues.
- Demonstrates fundamental knowledge of Windows operating systems.
- Demonstrates basic knowledge of macOS/iOS and Apple hardware.
- A+ certification preferred.
Physical Demands:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.
- Must be able to effectively communicate, (i.e., see, hear, speak, and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment
- Position is a desk job requiring the use of computer, keyboard, and phone
Working Conditions:
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.
- The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate
- This is an officebased job
Benefits:
Colleagues and their families are covered by medical, dental, vision, company provided basic life insurance and AD&D and short-term disability, telemedicine & virtual counseling.
Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts.
Colleagues may also enroll in the company's 401(k) plan. Colleagues will also receive PTO (paid time off), sick leave, and 7 paid holidays.PAY:
$ /hour DOE
Company Info:
Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking.
As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support.
Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.
Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more.
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