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    Help Desk Support Technician - San Diego, United States - Mastech Digital

    Mastech Digital
    Mastech Digital San Diego, United States

    1 week ago

    Default job background
    Description

    TITLE: User Support Technician

    LOCATION: Marlborough Campus, MA - SHIFT HOURS: 8am-5pm – ONSITE/No remote

    DURATION: 6 months

    REQUIRED:

    *NEED THESE –1-2 years experience in IT Help Desk support (Phone Support AND DESKSIDE support both needed).

    • Good troubleshooting and technical skills
    • Good communications skills
    • 2 rounds of video interview
    • ResponsibilitiesIT Help Desk support (On rotating basis with some after-hours coverage):
    • Answer help desk phone calls.
    • Route help desk tickets to appropriate technicians or support groups.
    • Provide on the spot troubleshooting as time allows.
    • Provide support through Microsoft Teams.
    • Provide walk up support.
    • Provide local support for the following systems (installation, upgrades, troubleshooting):
    • PC/Laptop Hardware and Software
    • Network Peripherals, Printers, Copiers
    • Telephone System
    • Enterprise/Business Applications
    • Maintain loaner laptops and projectors.
    • Hardware procurement, inventory, disposal support.
    • Travel to other sites to provide support.

    Qualifications


    • Windows 10 & 11 experience


    • Microsoft Office 365 experience


    • Working knowledge of Laptop/Desktop/Printer Hardware


    • General Networking and Wireless skills


    • PC/Laptop build and Imaging experience


    • Active Directory and Microsoft Exchange/O365 experience


    • Desktop support tools working knowledge


    • Anti-Virus, Malware, Spam and other security remediation experience


    • Ability to triage, troubleshoot, and resolve moderately complex PC/Network problems quickly and accurately; engage vendors as needed


    • Ability to be an active participant and contributor on a professional IT Support Team


    • Exceptional communication skills, telephone support skills, and interpersonal skills with a customer service focus


    • Ability to plan/organize time and workload


    • Ability to prioritize and escalate based on problem/issue severity


    • Ability to follow standard process/procedures


    • IT service management system experience required (ServiceNow experience a plus)


    • MacOS experience desired


    • Documentation and Knowledge base experience desired


    • Ability to work assignments that are moderately complex in nature where judgement is required in resolving problems and making routine recommendations


    • Mid-level position, all relevant experience considered, PC support experience required

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