IT End User Services and Support Technician - San Diego, United States - Beta Bionics, Inc.

Description

About Beta Bionics:

Beta Bionics, Inc.

is a medical technology company dedicated to bringing innovative type 1 diabetes management solutions to the many, not the few.

We are committed to bringing better access to better solutions - and a better life for those living with diabetes - with the world's first bionic pancreas called the iLet.

The iLet Bionic Pancreas is the first and only insulin delivery system that does not require carb counting*, bolusing, correction factors, or pre-set basal rates.

The only number needed to get started with the iLet Bionic Pancreas is a user's weight - the iLet does the rest.

The iLet lets users "Go Bionic" with their diabetes management.

Beta Bionics is a public benefit corporation. This means we are a for-profit company with obligations to serve both our public benefit mission and shareholders' interests.

Beta Bionics is also a certified B Corporation; and as such accountable to operate with high standards of transparency, sustainability and accountability to our customers, employees, business partners, society, and the environment.

Please contact us if you fit the profile below and if you are interested in joining the Beta Bionics team

• User must be carb aware.

Location - Irvine, CA (preferred) or San Diego, CA. This is an on-site/in-person role, five days per week.**
Summary/Objective:We are seeking a highly motivated and talented IT End User Services and Support Technician to join our Information Technology team in the Irvine (Primary) or San Diego office. This is an on-site/in-person role.


Essential Duties and Responsibilities

• Act as the primary IT support contact for employees, onsite and remote.
• Handle user provisioning, onboarding, and offboarding processes, ensuring efficient and secure access to company resources.
• Oversee end user laptop configurations, ensuring hardware and software setups meet company standards and user requirements.
• Troubleshoot and Manage cloudbased server infrastructure, including patching, security procedures, and authentication issue resolution.
• Documenting support requests, resolutions, and procedures.
• Collaborate with other IT team members to implement and maintain IT policies, procedures, and best practices.
• Stay updated on industry trends and best practices to continuously improve end user services and support operations.
• Willing to travel between the Irvine and San Diego office, as needed. Less than 10%.
• Operates with high standards that are aligned to Certified B-Corp values.
• Consider the beneficiaries of Beta Bionics' Public Benefit Mission with all actions and decisions.

Required Education and Experience

• Bachelor's degree or equivalent work experience in information technology or related field.
• Strong experience with managing Microsoft Office 365 and Azure.
• Experience supporting Windows and Macs Laptops.
• Experience with SAAS platforms such as Zoom, Adobe, Salesforce, Atlassian and others.
• Strong troubleshooting and problemsolving skills.
• Excellent communication and customer service skills.

Work Environment and Personal Protective Equipment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier, and scanners.

Physical Demands

• While performing the duties of this job, the incumbent is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with coworkers.
• This position requires travel depending upon business needs.

Location
Irvine, CA (preferred) or San Diego, CA. This is an on-site/in-person role, five days per week.


Salary Range
$70,000 - $90,000


Benefits

• Comprehensive medical and dental coverage
• FSA and HSA Plan Options, including an annual company contribution to the HSA
• 401(k) program with employer match
• Generous vacation accrual and paid holiday schedule

Equal Employment Opportunity Statement

It is the policy of Beta Bionics to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, Beta Bionics will provide reasonable accommodations for qualified individuals with disabilities.