User Support Technician - San Diego, United States - Select Source International

Description

Job Description

Job Description


Job Title:
User Support Technician

Location:
San Diego, CA 92121

Duration: 6+months with the possibilities of extension

Schedule:
Monday – Friday 8am to 5pm

Job Description:

Skillset Matrix Manager Notes
Technology Requirements (I.E Programs, systems, etc) Win 10 and 11, Office365, Dell computers, Apple iphones and ipads, PC troubleshooting. Active Directory, Exchange

What does a typical day look like? (daily tasks) Answer help desk phone calls
Route help desk tickets to appropriate technicians or support groups
Provide on the spot troubleshooting as time allows
Provide support through online chat system
Provide walk up support
Provide local support for the following systems (installation, upgrades, troubleshooting)

Preferred background/prior work experience? 1-2 years experience.
Priority soft skills Highter than average personable skills as the user will be internally customer facing.

IS Helpdesk support on rotating basis with some after-hours coverage -
Answer help desk phone calls - Route help desk tickets to appropriate technicians - Provide on the spot troubleshooting as time allows - Provide local support for the following systems installation, upgrades, troubleshooting: PC and or Laptop Hardware and Software o Network Peripherals and Printers Telephone System Maintain loaner laptops and projectors Manage PC and or Network Inventory

Company DescriptionSelect Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998.

SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.

Company Description

Select Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998.

SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.