Level 1 Help Desk Technician - San Diego, United States - Pacifica Companies

Pacifica Companies

Verified Company

San Diego, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

As a Level 1 Helpdesk Technician, you will play a crucial role in providing technical assistance and support to our internal users.

Your primary responsibility will be to configure new systems for deployment to field employees, reset account details in the Active Directory and perform general delegated tasks for the IT Department.

Key Responsibilities:

Do first touch diagnosis of technical problems, using troubleshooting techniques to identify root causes and relay these issues to Senior Engineers promptly.
Log all support requests into the ticketing system promptly, ensuring thorough documentation of issues, resolutions, and user interactions.
Assist users in understanding technical concepts and functional how to of IT policies and Procedures, offering guidance on software usage, and providing basic training as needed.
Escalate unresolved issues to the appropriate IT teams, ensuring timely resolution and effective communication with users regarding the status of their requests.
Assist in routine maintenance tasks such as software updates, patches, and system upgrades, following standard procedures to minimize downtime and optimize system performance.
Maintain accurate records of IT Orders for computers, inventory of deployed computers for accounting to bill according field facilities.
Follow established IT policies, procedures, and security protocols to ensure data confidentiality, integrity, and compliance with regulatory requirements.

Qualifications:

High school diploma or equivalent. A degree or certification in ITrelated field is a plus.
Basic understanding of computer hardware, operating systems (e.g., Windows, macOS), productivity software (e.g., Microsoft Office), networking concepts, and troubleshooting methodologies.
Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely to users of varying technical backgrounds.
Strong customer service orientation, with a friendly and patient demeanor when dealing with users experiencing technical issues.
Analytical mindset with a systematic approach to problemsolving, capable of quickly adapting to new challenges and finding creative solutions.
Ability to collaborate effectively with colleagues and other IT teams to resolve issues and improve overall IT service delivery.

Pay:
$ $22.00 per hour

Benefits: