- Develop and implement service desk procedures, policies, and standards to ensure the efficient and timely resolution of technical issues.
- Monitor service desk performance metrics and take proactive steps to improve service levels.
- Collaborate with IT Team to escalate and resolve complex technical issues.
- Ensure compliance with IT security policies and procedures.
- Manage service desk resources efficiently.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to help desk tickets promptly and resolve technical problems efficiently.
- Install, modify, and repair computer hardware and software.
- Troubleshoot network connectivity issues.
- Escalate unresolved issues to the appropriate IT personnel.
- Maintain records of issues and solutions in the help desk ticketing system
- Education/Experience: Two years of proven experience as a Help Desk Technician or similar role.
- Professional Skills:
- Strong knowledge of computer systems, hardware, and software.
- Excellent troubleshooting skills.
- Ability to work well in a team environment.
- Personal Skills: Customer-oriented and patient with excellent communication skills.
- Technology Skills: Intermediate skills in MS Office Suite.
- Language Skills: Fluency in English.
- Language Skills: Fluency in Spanish is highly preferred.
- Other Skills:
- Relevant certification is a plus. (e.g./ CompTIA A+, Microsoft Certified IT Professional).
- Individuals currently pursuing or recently graduated in the IT field are encouraged to apply. This position is suitable for those seeking an entry-level role in IT.
- Compensation: The pay range for this position is $ $23.00 and is commensurate with experience. This is a Full-Time Regular Non-Exempt position.
- Benefits: The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Group Term Life Insurance, Full-time and Part-Time Schedules, Generous Vacation, and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement
-
Help Desk Technician 1
1 week ago
Paladin Technologies San Diego, United StatesPaladin Technologies is a premiere complex systems integrator that designs and deploys sophisticated systems technology in a client-focused approach. Operating in 18 offices across North America, Paladin is a leader in the design, deployment, optimization, management, and mainten ...
-
Help Desk Support Technician
2 days ago
Liberty Military Housing San Diego, United StatesOverview: · **_ Liberty Military Housing - Own your passion for service_** · - At _**_Liberty Military Housing _**_we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United Stat ...
-
Level 1 Help Desk Technician
4 days ago
Pacifica Companies San Diego, United StatesAs a Level 1 Helpdesk Technician, you will play a crucial role in providing technical assistance and support to our internal users. Your primary responsibility will be to configure new systems for deployment to field employees, reset account details in the Active Directory and pe ...
-
IT Help Desk Technician
1 week ago
GWS Tool Group - California Vista, United States**Job Title**: IT Help Desk Technician · **Location**:Vista, CA / Tavares, FL / Surprise, AZ / South Beloit, IL / Batavia, IL / Menomonee Falls, WI / Grand Rapids, MI / Nashville, TN / Arden, NC · **Department**:IT · **Reports to**:Director of IT · **Classification**:Exempt · **I ...
-
Service Desk Technician
2 weeks ago
Yoh, A Day & Zimmermann Company San Diego, United StatesYoh is seeking an Service Desk Technician to join our financial services client for an onsite contract position (3-6 months) in San Diego, California. The ideal candidate will have 2-5+ years of experience with Windows troubleshooting and ticket management in a corporate environm ...
-
Service Desk Technician
2 weeks ago
APR Consulting San Diego, United StatesAPR Consulting, Inc. has been engaged to identify a Service Desk Technician · Location: San Diego, CA 92111 · Position:Service Desk Technician · Pay Rate: $ 27.80/hr · Duration: 13 weeks · Expected Shift:Variable (20/H week) with an opportunity for additional hours per busine ...
-
Service Desk Technician
2 weeks ago
Yoh, A Day & Zimmermann Company San Diego, United StatesYoh is seeking an Service Desk Technician to join our financial services client for an onsite contract position (3-6 months) in San Diego, California. The ideal candidate will have 2-5+ years of experience with Windows troubleshooting and ticket management in a corporate environm ...
-
Help Desk Technician
1 week ago
Equiliem San Diego, United StatesOur client is looking for an IT Help Desk Technician for the Naval Health Research Center in San Diego, CA · *Qualified applicants must be US Citizens and being able to obtain and/or hold a Secret Clearance* · Tasks: · • Assists in resolving complex IT program and implementatio ...
-
Service Desk Technician
1 week ago
APR Consulting Inc San Diego, United StatesAPR Consulting, Inc. has been engaged to identify a Service Desk Technician · Location: San Diego, CA 92120 · Position: Service Desk Technician · Pay Rate: $ 27.80/hr · Duration: 8 weeks · Expected Shift: M-F, 7am-3:30pm · Onsite · Job Summary: · Under supervision, the Service De ...
-
Help Desk Technician
1 week ago
Klinedinst PC San Diego, United StatesJob Description · Job DescriptionPut your LegalTech career into high gear at Klinedinst. Our San Diego office is a fast-paced law firm, and we are looking for motivated candidates to become our next Help Desk Technician. · With offices in multiple states, Klinedinst is dedicated ...
-
Service Desk Technician
2 weeks ago
vTech Solution San Diego, United StatesStatus: · Open · Union Code: · - · Profession: · Non-Clinical - Information Technology · Specialty: · Service Desk Technician · Unit:498 - EC Transition · Shift: · Day 5x8-Hour (07:00 - 15:30) · Block Schedules: · No · Start Date: · 04/29/2024 · Job Duration: · 8 ...
-
IT Help Desk Technician
4 days ago
VENESCO LLC San Diego, United StatesJob Description · Job DescriptionDescription:Senior Help Desk Technician · Venesco, LLC is looking for a Senior Help Desk Technician to support the Naval Health Research Center in San Diego, CA. Previous NAVY or Military experience is desired. · Qualified applicants must be US ...
-
Service Desk Technician
1 week ago
APR Consulting Inc San Diego, United States OTHERAPR Consulting, Inc. has been engaged to identify a Service Desk Technician · Location: San Diego, CA 92120 · Position: Service Desk Technician · Pay Rate: $ 27.80/hr · Duration: 8 weeks · Expected Shift: M-F, 7am-3:30pm · Onsite · Job Summary: · Under supervision, the Service De ...
-
Service Desk Technician
6 days ago
Staffing Connection Inc. San Diego, United States Remote job Part timeDESCRIPTION:Under supervision, the Service Desk Analyst is part of a team that provides technical support/customer service (Service Desk) for end-users. Secondarily. Service Desk responsibilities include, but are not limited to answering phone calls, emails, and voicemails from s ...
-
Help Desk Support Technician
1 week ago
Mastech Digital San Diego, United StatesTITLE: User Support Technician · LOCATION: Marlborough Campus, MA - SHIFT HOURS: 8am-5pm – ONSITE/No remote · DURATION: 6 months · REQUIRED: · *NEED THESE –1-2 years experience in IT Help Desk support (Phone Support AND DESKSIDE support both needed). · Good troubleshooting and t ...
-
Help Desk IT Technician II
2 weeks ago
Vets Hired San Diego, United StatesAbout the job Help Desk IT Technician II · The Help Desk IT Technician II is responsible for providing remote and on-site technical support to users in an efficient and accurate manner. Help Desk is the front line and responsible for solving basic technical problems. The Help De ...
-
Help Desk Support Technician
2 weeks ago
Mastech Digital San Diego, United StatesTITLE: User Support Technician · LOCATION: Marlborough Campus, MA - SHIFT HOURS: 8am-5pm – ONSITE/No remote · DURATION: 6 months · REQUIRED: · *EDUCATION: HS Diploma · *Helpdesk experience is a must · Responsibilities · • IT Help Desk support (On rotating basis with some after- ...
-
Help Desk Support Technician
1 week ago
Liberty Military Housing San Diego, United StatesOverview · Liberty Military Housing - Own your passion for service · At Liberty Military Housing we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great ...
-
NOC Service Desk Technician
1 week ago
APR Consulting Inc San Diego, CA, United States TemporaryAPR Consulting, Inc. has been engaged to identify a Service Desk Technician · Position: Service Desk Technician · Expected Shift: M-F, 7am-3:30pm · Under supervision, the Service Desk Analyst is part of a team that provides technical support/customer service (Service Desk) for ...
-
Help Desk Technician 1
6 days ago
Paladin Technologies , Inc. San Diego, United StatesPaladin Technologies is a premiere complex systems integrator that designs and deploys sophisticated systems technology in a client-focused approach. Operating in 18 offices across North America, Paladin is a leader in the design, deployment, optimization, management, and mainten ...
Help Desk Technician I - San Diego, United States - San Diego LGBT Community Center
Description
Job Description
Job DescriptionWELCOME TO YOUR CENTER
Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.
As of 04/01/2023, the Center has relaxed its COVID-19 vaccination requirement for employment. New employees are encouraged but not required to be vaccinated. The Centre reserves the right to amend this requirement based on health concerns and/or governmental recommendations to protect the well-being of our community. If this requirement changes, employees will have 30 days to comply.
POSITION SUMMARY
Reporting to the Director of IT, we are seeking a skilled and customer-focused Help Desk Technician to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. The Help Desk Technician will respond to queries, run diagnostics, and programs, isolate problems, and determine/implement solutions.
PRIMARY ROLES & RESPONSIBILITIES:
Required Qualifications:
preferred QUALIFICATIONS:
COMPENSATION & BENEFITS:
Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities, we encourage you to apply. Instructions for how to apply are included in each job announcement. We regret that we are unable to accept telephone inquiries.
Equal Opportunity Employer
The San Diego LGBT Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
Job Posted by ApplicantPro