IT Help Desk Technician - Vista, United States - GWS Tool Group - California

Description

• Providing IT assistance to staff.
• Training endusers on hardware functionality and software programs.
• Resolving logged tickets promptly.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software. as well as upgrading hardware and systems.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

• 2+ years of experience as an IT support specialist.
• An Associate's degree in computer science or related field.
• Good problemsolving, analytical, and teamworking skills
• Indepth knowledge of computer hardware, software, and network troubleshooting.
• Ability to determine IT needs and train endusers.
• Proficiency in IT helpdesk software
• Able to successfully multitask and prioritize service issues.
• Ability to keep up with technical innovation and trends in IT support.
• Experience with Active Directory, Office 365, and Google G-Suite user and group maintenance.
• Exceptional interpersonal and communication skills.

• Prolonged periods sitting at a desk or working on a computer.
• Light work that includes moving objects up to 20 pounds at a time.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.