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    Trading Desk Tech Support Specialist - New York, United States - Yoh, A Day & Zimmermann Company

    Yoh, A Day & Zimmermann Company
    Yoh, A Day & Zimmermann Company New York, United States

    1 week ago

    Yoh, A Day & Zimmermann Company background
    Description

    Trading Desk Tech Support Specialist

    Location: NYC

    Schedule: Hybrid

    Skills:


    • Working Knowledge of Fidessa/FIX connectivity, technology, trading, and trading operations is a plus


    • Knowledge of any Order Management System (Fidessa, Bloomberg, Flextrade and/or Raptor is a plus)


    • Excellent people skills with the ability to communicate with traders, management, and team members


    • Communicate clearly and professionally on telephone calls and internally in person


    • Experience working for a US broker/dealer


    • Ability to work in a fast-paced trading environment while multitasking on various initiatives


    • Ability to communicate both written and orally in a clear and understandable way to both technical and to non-technical audiences


    • Outgoing, assertive and flexible behavior


    • Analytical and problem solving skills


    • Able to quickly identify impact of an issue and see the issue from the traders perspective


    • Understands when an issue needs to be escalated to senior staff or business management


    • Understanding of Microsoft Office suite, including basic Excel formula knowledge

    Responsibilities:


    • Assist other members of group in monitoring all equities trading systems and FIX sessions including Fidessa, Raptor, Bloomberg and Flextrade


    • Learn all daily processes and procedures including escalations paths


    • Communicate to the business new system enhancements and changes


    • Work closely with business trade support department to ensure proper ticketing and allocation of trades


    • Assist business trade support on investigating trading errors


    • Assist market makers and block traders with daily trading issues


    • Assist in the client onboarding process


    • Prepare and QA test scripts


    • Notify team of release/patch schedules for efficient rollout process


    • Prepare test scripts with full entrance / exit and pass / fail criteria


    • Coordinates test activities


    • Provide test status as requested


    • Execute test scripts


    • Provide test exit reports


    • Ensure that all test standards are being followed


    • Liaise with vendors, internal departments and business analysts to gather requirements that will drive business solutions

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