Malcolm Eastman

I am a dedicated technology professional with a focus on networking and cloud computing. I have used my expertise in technology to create environments where efficiency is easily attainable. I find and create solutions that get the job done. My value goes beyond hard skills as my wide array of soft skills have also benefited multiple workplace environments.

Information Technology Coordinator

04/2023 to Present

Brooklyn Urban Garden Charter School - Brooklyn, NY

• Managed user accounts and devices through google admin.
• Transitioned key IT functions from an MSP to an in-house team, lowering costs and step up control over key IT systems.
• Worked to create scalable computer based systems to progress success and efficacy for staff and students.
• Trained end users on how to use and maintain software and devices.
• Maintained and updated school endpoints.
• Presented budgetary suggestions to senior management, focusing on potential expense reductions and replacements for end of life devices and software.
• Oversaw technology deployment within the school.
• Set up VOIP phones and extensions using Grandstream.
• Applied rules to SonicWall firewalls to block unwanted traffic.
• Made an inventory of all technology within the school.
• Preformed regular security audits to ensure school was in compliance.
• Conducted phishing campaigns using CanIPhish to ensure staff are aware of social engineering.
• Managed and administered google workspace to centralize school users, security polices and chrome devices configurations.
• Oversaw the implementation and management of Google Cloud services for students and staff.

IT Service Desk Technician/Digital Skills Teacher

02/2020 to 4/2023

Brooklyn Urban Garden Charter School - Brooklyn, NY

• Answered and documented service tickets.
• Developed and managed a junior tech team.
• Taught technology enrichment classes.
• Identified and resolved layer two and three network issues with Juniper network devices.
• Troubleshooted with tech equipment such as mac books, chrome books, lenvo laptops, smart boards, Epson/Ricoh projectors and printers.
• Familiarized students with Google workspace and apple tools.
• Tracked student data with teacher ease and google sheets.
• Walked students through 3D modeling as well as printing using Tinkercad, MakerBot and Elegoo 3D printers.
• Provisioned laptops to students and staff for academic use.
• Conducted hardware repairs on endpoints.
• Assisted endusers with software installations and configurations to limit user downtime.

IT Support/Teaching Assistant,

02/2018 to 08/2021

SCO Family of Services - Queens, NY

• Troubleshoot with on premise endpoints.
• Instructed students on how to troubleshoot common computer issues.
• Educated students and staff on how to maintain and repair endpoints.
• Set up thin clients for use with on premise smart boards.
• Taught technology classes.
• Applied updates to endpoints.
• Provided technical support to staff and students.
• Deployed student facing Ed tech solutions.
• Provisioned student and staff technology.

Queens Borough Community College 

Associates, Liberal Arts and Sciences 

August 2011- June 2024