Field Support Specialist - New York, United States - SPS Global

SPS Global

Verified Company

New York, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Come explore the Power of Possibility with a career at SPS We have an excellent opportunity for an experienced
Field Support Specialist to come grow with our team in
New York, NY This full-time position is ideal for someone with 1+ years of relevant experience looking for a stable place to work, learn, and develop. We are a cross functional team looking for someone eager to make a lasting contribution

Reports To:

The
Field Support Specialist, will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.

Job Overview:

The Field Service Representative (FSR) provides exceptional office and mail services in a floating capacity for positions where regular employees normally work but are out of office, or if particular projects require additional coverage.

The role ranges from assisting mail, reception, hospitality, facilities, and copy/print, or similar office services functions.

This position is based out of a specific client home office and sent to different client sites at short notice as needed.

Flexibility and adaptability are keys to success for this position.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

Provides 5star customer service to all employees (in all forms of communication).
Answers all calls provide an exceptional customer service experience for all incoming/outgoing visitors.
Assists with light facilities duties as needed, such as but not limited to assisting customers in opening troubleshooting tickets, helping order supplies, stock kitchens/service areas with supplies.
Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
Manages outgoing mail/package transactions.
Performs duties associated with shipping and receiving of materials.
Notifies employees upon receipt of inbound deliveries.
Distributes mail/packages to company personnel.
Assists with office moves.
Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
May be asked to help set up/ take down conference rooms for meetings/events.
Proactively seeks out additional work during downtime.
Builds professional relationships with customers and other teams.
Maintains professionalism and composure when interacting with all employees.
Trains backup and providing guidance on policies and procedures.
Determines what additional support is needed when handling sensitive inquiries.
Provides exceptional customer service to client.
Provides reception or concierge (front of office) coverage as needed.

Competencies:

Strong verbal and written communication skills.
Excellent customer service skills.
PC skills MS Office Suite experience.
Ability to handle multiple tasks simultaneously.
Good organizational skills.
Working knowledge of MFD equipment.
Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
Possesses ability to work independently and capable of completing projects.
Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.
Ability to work flexible schedule and hours.

Qualifications and Education Requirements:

High School Diploma (or equivalent) required.
6+ months prior work experience preferred.
Ability to work assigned work hours determined by manager.
Excellent organizational and time management skills.
Analytical abilities and aptitude in problemsolving.
Superb written and verbal communication skills.
Current knowledge or ability to learn computerbased systems required for functions of position.
Required to maintain an overall professional appearance and attitude.
Adhere to all policies and procedures required.

Physical Demands:

Approximately 50% of the time this position requires the below physical demands.
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
Ability to lift or move 40 lbs. or greater frequently.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

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