IT Support Specialist - New York, United States - GMA Accessories Inc.

GMA Accessories Inc.

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Who We Are:
GMA Accessories is a major U.S.

manufacturer and distributor of apparel, footwear, novelty and gift products, jewelry, fashion accessories, handbags, PPE, and sports/athletic apparel for women, men, and kids.

GMA was founded by CEO and President George Altirs in 1990 and have approximately 600 employees in the U.S.A. and 2,500 employees worldwide. We have locations in the U.S.A., UK, China, Hong Kong, Germany, and Bangladesh.

Capelli Sport is an established global team sports provider with partners reaching all corners of the world. Capelli Sport has developed success on the platform of GMA Accessories.

Position Purpose:
Here's a snapshot of what you will be doing:

Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Follow standard help desk procedures and log all interactions
Hardware and software inventory and asset management
Prepare activity reports
Documentation and organization
Networking (cabling, network equipment, protocols, etc...)
Connection troubleshooting, IPs, DHCP, DNS etc...)
Cloning computers, backups
Troubleshooting (hardware and software)
Troubleshoot printers and other equipment (VC, hand clock system etc...)
Assisting users with daily tasks and showing them new ways\technologies to make their work efficient
Assist Senior Network Engineers in maintaining LAN and WAN (Firewalls, Switches, Routers etc...)
Assist Senior systems engineers in maintaining servers\services management
Perform AD functionalities on servers (AD passwords, security groups, distribution groups etc...)
Learn and assist in specific network\server related tasks (mapping of new shares, policies, etc...)

Position Requirements:

Bachelor's degree from an accredited university or college, or 2 years of college with emphasis in computer technology and equivalent work experience
Excellent Oral and written communication skills
Customer service orientation
Problem analysis and Problemsolving
Planning and organizing skills
Ability to handle stress and deliver positive service
Great learning skills
Attention to detail
Adaptability, and Schedule flexibility
Knowledge of Microsoft office 36
Knowledge of VMware Virtual environment & VEEAM Backup

- knowledge of networking techniques\equipment