IT Support Specialist - New York, United States - Qrypt
Description
Qrypt's mission is to protect the world's data and restore privacy. Qrypt hardens cybersecurity and future-proofs encryption against quantum attacks by eliminating key transmission. Qrypt's unique technology independently generates symmetric keys at multiple endpoints for critical workflows today. We are a passionate team of engineers, physicists, and cryptographers committed to transforming the way the world safeguards data and communicationsThis is an onsite NYC role.
What You'll Do:
- Serve as an initial point of contact for employees seeking technical assistance.
- Oversee and manage the relationship with our outsourced IT service provider.
- Collaborate with the outsourced IT team to procure equipment, track equipment inventory and issue equipment (i.e. new hire onboarding).
- Document, track, and monitor problems in a ticketing system.
- Advise employees on methods, steps, and actions to resolve and avoid future IT related issues and provide documentation as needed.
- Support installs or upgrades of software or devices.
- Perform local and remote troubleshooting.
- Adhere to all security practices and procedures to safeguard company resources.
- Coordinate and manage relationships with hardware and software service providers.
- Develop and implement incident response plans in coordination with outsourced IT and service providers.
- Monitor security alerts and incidents, providing timely and effective responses.
- Assist in efforts to achieve and maintain compliance with relevant standards (e.g., ISO 27001, SOC II).
- Manage security awareness training vendor.
- Build and maintain excellent working relationships with employees.
What You'll Need:
- Bachelor's degree in information technology or a related field or a combination of experience.
- Proficient in working with Apple products and Mac OS.
- Experience with Microsoft products.
- Experience procuring and configuring employee hardware including laptops, printers, and phones.
- Familiarity with hardware systems, networking equipment, and security appliances
- Excellent project management and organizational skills.
- Effective communication skills for collaborating with internal and external stakeholders.
Benefits & Perks:
- Competitive Pay & Equity
- Medical, dental and vision plan participation
- Strong 401K matching program
- Inoffice free lunch & snacks
- Gym Reimbursement
- But above all, be part of an amazing team Together, we'll make this world a safer place
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