Maria Scutari

I am a Senior Technical Support Specialist at the University of Texas at Austin. I solve complex technical problems every day and strive to find the intersection between technology and sustainability.

The University of Texas at Austin                                                                      August 2023 - Present 

Senior Technical Support Specialist                                                                                         Austin, TX                       

Provides in-person and remote Tier 2 technical support to over 1,400 University Housing and Dining staff, supporting the university’s housing and dining locations’ technical infrastructure by configuring and troubleshooting Micros point-of-sale cash register systems, BrightSign Digital Signage Players, and Aero II Card Readers, as well as MacBook Pros, iPad Airs, Microsoft Surface Pro 7/7+ tablets, Dell Latitude and Lenovo laptops, Dell OptiPlex desktop computers, Ricoh and HP printers, Insignia and Samsung TVs, and NEC displays 

Manages ticket queue, delegating tickets to level I Technical Support Specialists by assessing priority level, evaluating project timelines, and scoping geographic location on 431-acre campus for efficient ticket completion 

Coordinates programming network configuration and setup of Micros point-of-sale cash register systems with Sustainability Coordinator for reoccurring Sustainability Department Farm Stand pop-up  

Salvages e-waste at J.J. Pickle Research Campus for reselling at The Surplus REuse Store, whose sustainable model prioritizes recovering and repurposing; providing university electronic waste with new life 

Conducted audit of Dell Wyse 3040 Thin Clients, determining that CMOS battery replacement would extend life, resulting in sustainable reuse of over 100 thin clients and projected cost savings of $14,000 

Configured Associate Vice President’s and Director of Marketing’s MacBook Pro, imaging with Jamf Pro, binding Macs to Active Directory domain, configuring printer through SMB, and managing macOS and firmware updates 

Documented 24 technical processes for the first time in SharePoint knowledge base, improving team productivity 
 

Intersection Co.                                                                                                  June 2021 – August 2023

OOH Media and Technology company that delivers programming, consumer amenities, and advertising to cities                                                                            

IT Support Engineer                                                                                                                 New York, NY 

Provided in-person and remote Tier 1 and Tier 2 technical support to executive team and Intersection employees through Zendesk ticketing system, responding to inquiries by prioritizing, troubleshooting, identifying, and resolving technical issues associated with software applications, network connectivity, and hardware on Mac, PC and Android devices, as well as Konica Minolta and HP printers 

Managed fleet of 350 computers by configuring Surface Laptop 4s, MacBook Airs and MacBook Pros, deploying OS, applications and configuration policies through MDT, Apple DEP and Jamf Pro Admin, performing installations, repairing hardware, tracking inventory in SolarWinds Service Desk 

Coordinated and executed setup of AV equipment for company-wide events at New York Office, testing functionality of speakers, microphones, and projector screen through Crestron tablet, and troubleshooting AV rack to ensure seamless event production 

Managed Citrix StoreFront DaaS platform for Sales, Marketing, Finance and Engineering teams; configuring user accounts in Active Directory, troubleshooting sessions in Citrix Admin Console, and troubleshooting internal applications on thin client and Citrix Workspace desktop application to ensure optimal end user experience 

Presented weekly fifty-minute IT Orientation to onboard new hires; configuring employee computers and user accounts, and introducing new hires to Okta SSO platform, various software applications, and end user policies 

Conducted audit of Google Workspace user accounts, identifying unnecessary incurred costs of $18 per user per month for suspended user accounts, resulting in cost savings of nearly $30,000 over the last two years through removal of 68 suspended user licenses 

Coordinated e-waste pickup of 256 lbs. of electronics and decommissioned 276 computers through hardware lifecycle management partner, Revivn; e-wasting a total of 264 laptops, 12 desktops, and 17 monitors with a total buyback value of $7,853 

EDUCATION  

Terra.do

Climate Change: Learning For Action Fellowship

June 2023 - August 2023

Condors Cohort