Annette Puglia

Wealth Client Services / Operations Manager

Conduct Reporting & Analysis to Identify, Research, & Resolve Issues

Ambitious, self-directed financial industry leader who thrives in fast-paced, deadline-driven work environments. Own a wide variety of initiatives that include monthly/quarterly analysis, licensing management, compliance, and reporting. Collaborative, quick learner who embraces new software, provides and welcomes feedback, and interfaces with internal/external stakeholders. Areas of expertise include:

Research | Problem Solving | General Ledger (GL) | Account Reconciliation

Compliance & Regulations | Investment Products | Issue Resolution | Brokerage Accounts

On/Off-Boarding | MS Office & Teams | Excellent Follow-Up| Detail Oriented and able to Multitask

Professional Experience

WEBSTER BANK, Jericho, NY (formerly STERLING NATIONAL BANK)

Manager, Operations Wealth Services                                                                                       2017 - 2023

Perform monthly and quarterly analysis on Financial Advisors (FAs) and Licensed Bank Colleagues (LBCs) production to ensure alignment with the bank’s policy/procedure guidelines. Confirm all licenses and continuing education are current.

• Acted as liaison between LBCs and clearing firm and tech support.
• Ensured compliance of LBCs, including CE completion, license renewal, and completion of regulatory requirements. 
• Confirmed wealth marketing review by all parties, submitting to the principal marketing team for approval. 
• Performed monthly analysis on all FA and LBC transactions, evaluating alignment with procedural guidelines. 
• Tracked all client complaints and resolutions in the bank’s system, determining trends and bringing to senior management’s attention.
• Measured performance, collecting, analyzing, and submitting results to management for review.
• Monitored and reconciled DDA, expenses, and general Ledger accounts; disbursed expenses to proper teams, reconciled commissions, reviewed expenses, and monitored monthly and year-to-date goals.
• Maintained compliance with all regulations, policies, and procedures, assisting with internal audit and outside regulators’ requests.
• Prepared Investment allocation summaries, charts, MTD, YTD, supplying to senior management.
• Leveraged knowledge of investment products and services, support operations, and applicable regulations affecting delivery. 

Registered Sales Assistant, Melville, NY                                                                                     2014 - 2017

Assisted Financial Advisors and Program Manager with all daily activities.

• Processed monthly commission, calculating payouts for FAs, LBCs, and the program manager. 
• Participated in all aspects of brokerage account opening and closing, transfers, maintenance, executed investment transactions, move money, and changing of FAs accounts.
• Interacted with clients, processing requests and promptly answering inquiries.
• Knowledge of investment products and retirement plans.

CAPITAL ONE FINANCIAL ADVISORS, Melville, NY                                                                    2012 - 2014

Brokerage Processing Associate                                                                                                                        

Reconciled daily commissions received from carriers. Researched and problem-solved discrepancies. Assisted financial advisors, sales managers, auditors, and upper management with special projects per request.

• Delivered customer service and support for financial advisors’ clients, including inquiries on commissions, issue resolution, and contacting wholesalers. 
• Processed deposits for Pershing Clients via NetX360, ensuring receipt for investments.
• Act as liaison between COFA processing and Trust
• Prepare Trust trade reports and reconciled differences,
• Processed deposits for Pershing Clients via NetX360, ensuring receipt for investments

BANK OF SMITHTOWN (acquired by PEOPLE’S UNITED BANK), Smithtown, NY

Trust Officer                                                                                                                                     2010 - 2011

Directed administration, operations, and asset management for Trust Department. Oversaw and reviewed investment portfolios for personal trusts, estates, and investment management accounts.

• Supervised designated team, ensuring individuals carried out activities and responsibilities per specific roles. 
• Met and communicated with clients regarding investment concepts, encompassing asset allocation, diversification, and investment fund types.

Additional Role Held: 

Assistant Trust Officer / Administrator / Operations                                                               2000-2010

Supported trust team with administration/operation duties and reporting requirements for clients, management, regulators, and other parties. 

• Assistant Trust Officer with Estate and Trust Administrations, and  Investment Management Accounts.
• Reviewed client’s portfolio on a quarterly basis or as needed.
• Opened, maintained, and closed Trust accounts.
• Reviewed trust documents and investment portfolios ensuring terms of account agreement and trust documents were adhered to. 
• Research and remedy client inquiries and issues.
• Interfaced with clients, accountants, attorneys, actuaries, and portfolio managers.
• Sungard system.

Education

Bachelor of Science (BS), Business, Management, and Economics, Empire State College, Hauppauge, NY

Licenses

Series 7 and 63 |Life, Accident, and Health Insurance