IT Support Specialist - New York, United States - Miles Ahead 91 Consultants
2 weeks ago
Description
Roles & Responsibilities- You will support our core platforms user support, ticketing, procurement, and provisioning
- Document all processes and update current documentation for the established process
- Complete and document assigned project work and provide updates to ensure accuracy
- Work with other ITS team members to improve efficiency by implementing new processes, tools, strategies, and automation
- Work collaboratively across IT and serve as an ambassador for the IT organization with our internal stakeholders
- Maintain the asset inventory system and ensure all hardware/software allocations are loggedMinimum Qualifications
- Experience working on a highvolume ticketing system PM)
- 2+ years of experience or related experience in administering and maintaining ITSM systems and related tools
- Extensive experience providing highcaliber support to all levels of staff
- Experience supporting customer IT needs within a global team supporting multiple regions and time zones
- Provide other services to reduce tickets and ticket closure times
- Work with partners to find efficiencies and implement improvements to our internal systems
- Working knowledge with securing/management of endpoints using JAMF, Airwatch, and InTune
- Extensive experience troubleshooting AV/Conference room issues, and Office Network related issues
Required Skills:
Customer Support Technician
IT Support Specialist
- 37 years Experience Required
- 6 months Term
- Starting May 20, 2024
- Work Type: Onsite
- Benefits:1. Dental ,2. Eye Care,3. Medical
Job Type:
Contract
Pay:
$ $29.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Compensation package:
- Bonus opportunities
Experience level:
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed
Application Question(s):
- Experience working on a highvolume ticketing system PM)
- Experience supporting customer IT needs within a global team supporting multiple regions and time zones
- Working knowledge with securing/management of endpoints using JAMF, Airwatch, and InTune
- Extensive experience troubleshooting AV/Conference room issues, and Office Network related issues
Education:
- Bachelor's (required)
Experience:
- administering and maintaining ITSM systems: 3 years (required)
Work Location:
On the road
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