- U.S. Citizenship
- Must have an active/current Top Secret clearance with SCI eligibility.
- Must be able to obtain DHS Suitability
- 6+ years of directly relevant experience
- Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.
- Experience with monitoring system health and status.
- Experience documenting problems and resolutions through a tracking program.
- Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.
- Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
- Experience working in an Agile environment desired
- Experience with ITIL methodology desired.
- Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
- Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
- Experience performing incident response (tiered support model), using an Incident Management System.
- Tier
- Experience interfacing directly with customer and program management team.
- HS diploma
- DoD M Compliance at IAT Level I
- Information Technology Infrastructure Library (ITIL) certification
-
IT Support Specialist
6 days ago
Northeastern University Arlington, United StatesAbout the Opportunity · Job Summary · Reporting to the Director of Global IT Services, this position will be housed on the Arlington campus, and 100% on-site. They will provide technical support to their campus and remote support in conjunction with the Global IT team to Northeas ...
-
Deskside Support Specialist
1 week ago
GCyber Arlington, United StatesGCyber is hiring a **Deskside Support Specialist **to support the Office of the Military Commissions (OMC). Although this position is located in the NCR, there will be occasional travel to Guantanamo Bay, Cuba. · As the **Deskside Support Specialist,** you will: · - Provide IT He ...
-
IT Support Specialist
1 week ago
Owia Technology Washington, United States**IT Support Specialist** · **8:30-5:30 pm, with some evening/weekend hours on occasion** · Seeking a very detail-oriented I.T. Support Specialist with the desire to join a positive, team-oriented company with a family-feel who has been providing small to mid-sized businesses wit ...
-
IT Support Specialist
6 days ago
Customer Value Partners, Inc Washington, United StatesOverview: · CVP seeks an IT Support Specialist to administer and support desktop, server, network, and cloud infrastructure components for our corporate office in Washington, DC. This is a user-facing role providing direct support to remote staff. The professional in this role wi ...
-
Administrative Support Specialist
1 week ago
Mayvin Inc Arlington, United StatesMayvin is seeking an **Administrative Support Specialist** to support the U.S Marshals Service's (USMS's) Financial Services Division (FSD) management and other staff members in all financial activities and operations as assigned. This position will liaise with Federal Employees, ...
-
Sales Support Specialist
2 days ago
Bloomberg BNA Arlington, United StatesProvides dedicated support to customers in assigned accounts to ensure customer satisfaction and renewal revenue. May lead the work of Key Account Specialists as assigned. · **Job Description**: · - Ability to organize and lead the work of others. · - Excellent interpersonal skil ...
-
IT Support Specialist
3 days ago
B&B Solutions US Washington, United States**About Us** · B&B Solutions is a mission focused 8(a) Small Disadvantaged Business, located in the Washington, DC metropolitan area. B&B provides multi-faceted and nuanced support services for Federal, State, Local, and Commercial clients. Our support includes Professional Servi ...
-
IT Support Specialist
2 days ago
Brightkey, Inc Washington, United States**Schedule, Benefits, & Compensation**: · - Location: Onsite in Washington, DC · - First shift, Monday through Friday · - Medical, Dental, & Vision Insurance · - Participation in company 401k program · - Paid Time Off · **Responsibilities**: · - Image/reimage of PCs/laptops · - U ...
-
Endpoint User Support Specialist
16 hours ago
GTSC TS Arlington, United States**Endpoint User Support Specialist** · **LOCATION: ARLINGTON, VA** · **This position will support a Government agency that requires US Citizenship.** · Datawiz Corporation is a GTSC company and a minority-owned Virginia based business incorporated in 1999. Datawiz is appraised at ...
-
Troop Support Functional Specialist
1 day ago
Halvik Arlington, United StatesHalvik is a highly successful company that puts people first, and we are looking for someone just like you. We are committed to delivering smarter IT-driven solutions bolstered by quality and innovation to help our customers succeed. Come be a part of something truly special · Ha ...
-
Administrative Litigation Support Specialist
4 days ago
GAP Solutions, Inc. Arlington, United StatesPerform complex day-to-day administrative and litigation support activities in support of customer's Hearing Office Division. Individual(s) must be able to work independently, receiving a minimum of detailed guidance, to complete tasks that include, but are not limited to, archiv ...
-
Support Services Specialist
6 days ago
MEDSTAR HEALTH Washington, United StatesPerforms a variety of tasks for the departments within support services including, but not limited to transporting patients and items, delivering linen, food, equipment and medical supplies, receiving medical supplies and/or equipment, patient room cleaning, trash and soiled line ...
-
IT Tech Support Specialist
6 days ago
CODICE Washington, United States**Job Title: IT Tech Support Specialist - Tier II** · **Position Summary** · The Technical Support Specialist - Tier II will play a critical role in providing effective technical support services to users, troubleshooting various hardware and software issues, and ensuring the smo ...
-
Peer Support Specialist
16 hours ago
Changing Technologies, Inc. Washington, United States**POSITION: Certified Peer Specialist**: · - **LOCATION: 64 New York Ave NE, Washington, DC 20002, United States**: · - **CONTRACT LENGTH: Long Term (36 Months contract)**: · - **Pay rate: $19.20/hr** · **JOB DESCRIPTION**: · - Helping people advocate for and access resources the ...
-
IT Management Support Specialist
1 week ago
Hill Associates Washington, United StatesHill Associates Corporation is seeking an **IT Management Support Specialist** to join our team supporting the Office of the Chief Information Officer (OCIO) in a large Washington, D.C. Cabinet-level Federal agency. The position will report directly to the Bureau Chief Informatio ...
-
Technical Support Specialist
1 week ago
Tech-Marine Business, Inc. Washington, United StatesOverview: · **_ COMMITMENT. EXCELLENCE. INTEGRITY._** · **_ · Our Mission Statement_** · - TMB will strive to be the best Employee-Owned Business contributing to our National Defense._ · - We are committed to providing meaningful work, fair compensation, benefits that support a w ...
-
Credentialing Support Specialist
1 week ago
Prometheus Federal Services Washington, United StatesPrometheus Federal Services (PFS), a trusted partner to federal healthcare agencies, is currently seeking a Credentialing Support Specialist to be a part of a team supporting federal contracts with the U.S. Department of Veterans Affairs (VA) / Veterans Health Administration (VHA ...
-
Administrative Support Specialist
4 days ago
ARL Incorporated Washington, United States**Job Summary** · The Administrative Support Specialist will provide administrative support to the division's contracting activity. · **Essential Functions** · - Obtain program office approval of potential submissions for future years prior to submission in APFS · - Submission of ...
-
Contract Support Specialist
1 week ago
Community Partnership for the Prevention Washington, United States**JOB TITLE**: Contract Support Specialist · **JOB TYPE**: Full-Time, At-Will, Salaried Position · **SALARY**: $50,000-$55,000 · ***: · The Contract Support Specialist is primarily responsible for providing administrative support to The Community Partnership for the Prevention of ...
-
Administrative Support Specialist
1 week ago
Imagineeer Washington, United StatesAbout the Company: · Imagineeer is leading the charge in data transformation, impacting sectors from healthcare to government operations, green energy, supply chain, and sports. Leveraging cutting-edge technologies like AI, post-quantum security, and blockchain, we empower decisi ...
Technical Support Specialist - Arlington, United States - BCMC
Description
Job Description
Job DescriptionThe Technical Support Specialist role performs a wide variety of technical tasks in support of operations, production and test environments. Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Observes, analyzes, and reports data; and when appropriate creates necessary documentation to facilitate repairs to equipment. Utilizes various engineering and scientific drawings, manuals, and other related documentation in the performance of assigned tasks. This position requires shift work.Required Skills:
Tier I experience:
General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).
Desired Skills:
Tier II experience:
Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations.
III:
Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
Required Education:
Desired Certifications:
Business Computers Management Consulting Group, LLC (BCMC) is a small business specializing in Information Technology (IT), Cybersecurity, Information Assurance (IA), SOA, Big Data Management, Program Management, and more for Federal, State, and Local agencies.
We are ISO 9001:2015, ISO 27001:2013, 20000:2018, and CMMI L3 certified and registered promising highest quality and services to all of our clients.
Benefits
Extremely competitive salary
95% employer paid for employee medical, dental, & vison coverages
100% employer paid for employee life, STD & LTD disability coverages
401k with company match and profit sharing
Flexible Spending Account (FSA) for dependent & health care
11 standard holidays & 3 weeks of annual leave
DOM 3268
Technical Support - Specialist - TS04
Powered by JazzHR
b10ov6Znn5