Jobs
>
San Francisco

    Customer Success Manager - San Francisco, CA, United States - Luminai

    Luminai
    Luminai San Francisco, CA, United States

    2 weeks ago

    Default job background
    Description

    [Full Time] Customer Success Manager at Luminai (United States) | BEAMSTART Jobs

    Customer Success Manager

    Luminai United States

    Date Posted

    29 Apr, 2023

    Work Location

    San Francisco, United States

    Salary Offered

    $90000 — $130000 yearly

    Job Type

    Full Time

    Experience Required

    3+ years

    Remote Work

    Yes

    Stock Options

    No

    Vacancies

    1 available

    About the Role

    Luminai's customer success team supports our customers as they transition from sales prospects to active users of our product. Our Customer Success team will focus on building close, long-term customer relationships and managing a book of business as our customer count increases. As one of the first members of the Customer Success function, you'll play a foundational role in building Luminai's operations and fostering our trust based customer relationships. You are expected to have a deep understanding of the product, customer accounts, and metrics of success. Our CS team is expected to meet their metrics while delivering the highest standard of integrity, quality, and customer service to our customers.

    What you'll do:

    • Establish, handle, and manage relationships between Luminai and all organizational levels (senior to junior) at our customer companies
    • Maintain strong relationships with customers and ownership of customers' success with Luminai measured through renewal rate, NPS and other customer sentiment metrics
    • Create and drive a value realization plan for customers AND maintain a revenue base by managing account retention and renewal
    • Drive upgrade revenue through increased product adoption and increased usage
    • Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of Luminai
    • Conduct weekly, quarterly and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.
    • Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
    • Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Operations, and Engineering.
    • Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors.

    Who you are:

    • You have a minimum of 4-5 years of experience in the customer-facing customer success field (Having experience in B2B SaaS company is a major plus)
    • Bonus points if you have tech consulting experience, running workshops and process mapping with senior executives
    • Deep user empathy and are able to build trusted relationships with key customers that inspires loyalty for
    • Experience handling customer escalations and issue resolution with retention and customer satisfaction in mind
    • Exceptional communication skills, written and oral, with both internal and external stakeholders, especially with C-suite leaders
    • Results-oriented player-coach that can execute on ground-level operations and support team members as needed, but also rise to a higher viewpoint in order to drive the highest impact strategic decisions and actions.
    • An affinity for the fast-paced, changing environment of a start-up, a sense of humor and get-it done personality.
    • An entrepreneur: you're excited about building something new and unlocking unexpected and exponential value for customers.

    This is an individual contributor role with room for growth over time.

    About Luminai We make multi-click processes one click for CX teams.

    Company Size: People Year Founded: 2020 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds

    Share This Job More Full Time Jobs Account Executive

    Jakarta, Indonesia

    Full Time

    Support Engineer

    Los Angeles, CA

    Full Time

    $120000 yearly

    Financial Operations Specialist (SF, at Montgomery BART)

    San Francisco

    Full Time

    $15 - $26 yearly

    Financial Operations Specialist (SF, at Montgomery BART)

    San Francisco

    Full Time

    $15 - $26 yearly

    Customer Support Engineer

    San Francisco

    Full Time

    $ $100000 yearly

    More Companies Hiring Karate Labs

    United States

    NimbleRx

    United States

    Respaid

    United States

    Automat (formerly lasso)

    United States

    Spruce Systems

    United States

    BEAMSTART brings you the latest news, databases, and jobs from all around the world on startups, technology, and business. Stay updated with industry news, plug-in to exciting community events, and discover incredible career opportunities with the world's most innovative companies.

    Discover Jobs

    • Full Time
    • Part Time
    • Contract
    • Internship
    • Volunteer
    • Companies
    • Candidates
    • Post a Job
    • For Recruiters

    Our Company

    • News
    • Jobs
    • Database
    • About Us
    • Download App
    • More
    Copyright 2023 BEAMSTART . All Rights Reserved. #J-18808-Ljbffr
  • Terminal49, Inc

    Customer Success Manager

    1 week ago

    Terminal49, Inc San Francisco, United States

    Terminal 49 is seeking a rockstar Customer Success Manager to oversee operations and and foster successful and effective client relationships. · Customer Experience team is core to our business and has the ability to wow our customers. Even when using software automation to take ...

  • Oomnitza

    Customer Success Manager

    1 week ago

    Oomnitza San Francisco, United States

    **San Francisco, CA** · **Sales - Customer Success /** · **Full-Time /** · **Hybrid** · **Oomnitza** offers the industry's most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless int ...

  • Enable

    Customer Success Manager

    6 days ago

    Enable San Francisco, United States

    **Job Summary** · As a **Customer Success Manager**, you will work closely with our customers to help them reach their goals and realize maximum value from Enable. In this position, you will lead and manage a team of Implementation Analysts. You will demonstrate dedication and pr ...

  • Atlassian

    Manager, Customer Success Team

    3 days ago

    Atlassian San Francisco, United States

    Overview: · Atlassian Customer Success strives to help customers realize the value in their Atlassian investment. We engage customers to unlock early and sustained business outcomes. As a manager in Customer Success, you manage a team of Customer Success Managers (Associate to Se ...

  • 6sense

    Principal Customer Success Manager, Strategic

    3 hours ago

    6sense San Francisco, United States

    **Our Mission**: · 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to un ...

  • Clear Concepts Management

    Entry Level Customer Success Manager

    5 days ago

    Clear Concepts Management San Francisco, United States

    **Entry Level Customer Success Manager Responsibilities**: · - Responsible for overseeing all aspects of the customer experience and guiding new customers through the process of purchasing new products and services · - Act as liaison for the client and the consumer with the goal ...

  • Boys & Girls Clubs of the Peninsula

    College Success Manager

    1 week ago

    Boys & Girls Clubs of the Peninsula South San Francisco, United States

    **POSITION** · College Success Manager - North County · **OUR MISSION** · To empower the youth in our community with equitable access to social, academic, and career opportunities to thrive · **OUR VISION** · All youth grow up to lead fulfilling lives fueled by their passions, ta ...

  • HeyGen

    Success Manager

    2 weeks ago

    HeyGen San Francisco, CA, United States

    About HeyGen · HeyGen is a cutting-edge AI-powered platform revolutionizing the world of video creation. · Position Summary: · We're looking for a Customer Success Manager to join our team at HeyGen. In this role, you'll be the face of HeyGen to our customers, ensuring they ma ...

  • Luminai

    Success Manager

    2 weeks ago

    Luminai San Francisco, CA, United States

    Full Time] Customer Success Manager at Luminai (United States) | BEAMSTART Jobs Customer Success Manager · Full Time · Remote Work · Stock Options · Luminai's customer success team supports our customers as they transition from sales prospects to active users of our product. ...

  • Pathlight

    Success Manager

    2 weeks ago

    Pathlight San Francisco, CA, United States

    Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) t ...

  • Token Transit

    Success Manager

    2 weeks ago

    Token Transit San Francisco, CA, United States

    Full Time] Customer Success Manager at Token Transit (United States) | BEAMSTART Jobs Customer Success Manager · Full Time · Remote Work · Stock Options · Token Transit lets people buy transit passes using their phones for over 160 transit agencies across North America. We si ...

  • CodeSignal

    Success Manager

    1 week ago

    CodeSignal San Francisco, CA, United States

    The Role CodeSignal is seeking a Customer Success Manager who is passionate about empowering and enabling SaaS clients. Part domain expert, part project manager, part consultant, and part coach, you will serve an incredibly important function in our business. CodeSignal's competi ...

  • Kira Learning

    Success Manager

    1 week ago

    Kira Learning San Francisco, CA, United States

    Kira Learning is creating curriculum and learning tools that empower teachers and prepare students for a world in which technology and science play pivotal roles in everyone's lives. By way of our expert-backed content and intuitive, integrated teaching platform, Kira is intent o ...

  • Bigeye

    Success Manager

    2 weeks ago

    Bigeye San Francisco, CA, United States

    At Bigeye, our mission is to help our customers make magic with data. · We built some of the most widely adopted tools at companies like Uber and saw how swift teams move when they have a great data toolchain. Now, Bigeye is building best-of-breed tools for analysts, data scient ...

  • Crusoe

    Success Manager

    2 weeks ago

    Crusoe San Francisco, CA, United States

    Job Description Crusoe Energy is on a mission to unlock value in stranded energy resources through the power of computation. · As data centers consume an exponentially growing power footprint to deliver technology to all connected devices, we are inspired by making sure that the ...

  • Anthropic

    Success Manager

    2 weeks ago

    Anthropic San Francisco, CA, United States

    As a Customer Success Manager, you will help the world's largest companies harness the transformative potential of LLMs to improve their products and services. You'll ensure that Anthropic delivers value to customers, finds additional opportunities within current accounts, and es ...

  • Mainspring Energy, Inc.

    Customer Success Manager

    1 week ago

    Mainspring Energy, Inc. Menlo Park, United States

    **Company Overview** · Driven by our vision of the affordable, reliable, net-zero carbon grid of the future, Mainspring has developed a new category of power generation — the linear generator — that delivers local, scalable, and fuel-flexible power to help accelerate the transiti ...

  • Pathlight

    Customer Success Manager

    1 week ago

    Pathlight San Francisco, United States

    About Pathlight · Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Langu ...

  • Nuvolum

    Customer Success Manager

    2 weeks ago

    Nuvolum San Francisco, United States

    Nuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their ...

  • GetChange Corp

    Customer Success Manager

    1 week ago

    GetChange Corp San Francisco, United States

    About the job Customer Success Manager · About Change · At Change our mission is clear: to power every dollar donated online. Change's platform enables businesses to donate to 1.5 million nonprofits while building deeper connections with their customers. Trusted by fintech lead ...