- Lead CRM initiatives and partner with the Client Relations team to develop proper strategies and business plans as necessary.
- Manage and ensure the process for data quality and data integrity, including setting governance and security policies for the CRM and documenting and enforcing such policies and protocol.
- Manage and supervise the Data Stewards on projects and day-to-day content management related tasks.
- Implement latest best practices with regard to managing bounceback emails and related data.
- Work with attorneys and staff to ensure CRM needs are met while providing excellent customer service.
- Create and resolve complex CRM searches, functions and reports.
- Design and implement new reporting capabilities in CRM.
- Analyze existing folder structures and dependencies and create and implement new folder dependency and DCM rules as needed.
- Troubleshoot, test and customize features to maximize use of the database.
- Stay abreast of CRM developments and upgrades in the Legal IT industry.
- Collaborate with other departments to ensure successful integration of InterAction with other systems and ensure all tools/systems are functioning as designed and are upgraded as appropriate.
- Manage and address research and training needs.
- Work with the training group to create documentation, keep the training curriculum up-to-date and develop strategies for ongoing training.
- Help to maintain data quality by ensuring SOP for verifying entries to the database as per firm data guidelines.
- Create, track and analyze various reports and statistics as needed for specific projects.
- Collaborate with IT and Client Relations to evaluate CRM and related software applications to identify and implement solutions and upgrades or enhancements.
- Work long hours as necessary.
- Check voicemail and email regularly.
- Ability to manage people and lead new projects while simultaneously maintaining and improving ongoing marketing systems.
- Extensive experience working in and knowledge of InterAction or similar CRM application, specifically creating and manipulating searches and reports and implementing proper DCM rules and folder dependencies.
- Experience in managing teams of at least five people.
- Fundamental knowledge of HTML code and SQL a plus.
- Competence in problem-solving and trouble-shooting questions from any user level.
- Ability and willingness to learn new technology completely and quickly.
- Ability to communicate and implement new InterAction developments.
- Excellent computer skills (including, but not limited to, InterAction or similar CRM application; MS Office (including Excel pivot tables); document management system).
- Experience with building marketing campaigns and forms and sending communications from an e-marketing software (Tikit, Vuture, Concep for example).
- Experience overseeing an organization's transition from one CRM application to another is a plus.
- Ability to work independently and lead a team in a high-pressured environment.
- Meticulous organizational skills.
- Ability to multitask, organize and prioritize numerous competing projects with constantly changing priorities and complete them in a timely manner.
- Ability to mentor Data Stewards and guide them through professional development in addition to ensuring adherence of departmental and firm policy and procedures.
- Ability to work efficiently in fast-paced, highly-pressured environment, performing well under tight deadlines with limited resources.
- Ability to research and manipulate large amount of data efficiently.
- Ability to think independently and use good judgment.
- Excellent interpersonal skills and an effective communicator in both written and oral communications.
- Experience in managing large research projects, such as verifying company mergers/ name changes/office relocation, addressing contacts when companies are merged/spun-off; handling bounceback mails; and research mailing and email address information for existing and prospective clients.
- Familiarity and experience with Boardex (or similar) and social media tools.
- Bachelor's degree required.
- Comprehensive knowledge of InterAction.
- Minimum 5 10 years managing experience of business processes with InterAction or similar CRM tool.
- Minimum 3 5 years of managerial experience.
-
CRM Manager
3 days ago
Fandom New York, United States**About this Role**: · This is an individual contributor role and will report directly to the Director, CRM. · **You Will...**: · - Collaborate closely with cross-functional teams, including product, content, and analytics, to ensure alignment of CRM initiatives with overall busi ...
-
CRM Loyalty Manager
2 days ago
Christian Dior Perfumes New York, United States**Company Description** · From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique _savoir-faire_ of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French ...
-
CRM Manager
1 week ago
System One New York, United StatesPlease send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly. contract duration ...
-
CRM Manager
6 days ago
EHE Health New York, United StatesWho we are: · EHE Health has led the way in preventive medicine for more than 100 years. EHE Health is an evidence-based preventive health program that partners with mid- and large-sized employers to provide their employees and beneficiaries an unparalleled, personalized medical ...
-
CRM Manager
2 weeks ago
Guerlain New York, United StatesJob Description · POSITION OVERVIEW · The CRM Manager will support the business to enhance and optimize relationship between Guerlain and its customers in the US. CRM Manager will be tasked with analyzing, managing, and growing Guerlains customer experience both for our owned e ...
-
CRM Manager
6 days ago
System One New York, United StatesPlease send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly. · *** contract dur ...
-
CRM Manager
1 week ago
EHE Health New York, United StatesWho we are: · EHE Health has led the way in preventive medicine for more than 100 years. EHE Health is an evidence-based preventive health program that partners with mid- and large-sized employers to provide theiremployees and beneficiaries an unparalleled, personalized medical ...
-
CRM Manager
1 week ago
System One New York, NY, United Statescom for an immediate consideration. contract duration = 3+ months, can be extended · *** Garment District of Midtown Manhattan, New York City = New York, NY mostly in the office, 1-2 days a week from home ) · CRM Manager: · - Build and manage the overall CRM strategy for the To ...
-
CRM Manager
4 days ago
EHE Health New York, United StatesJob Description · Job DescriptionWho we are: · EHE Health has led the way in preventive medicine for more than 100 years. EHE Health is an evidence-based preventive health program that partners with mid- and large-sized employers to provide their employees and beneficiaries an un ...
-
CRM Manager
4 days ago
Guerlain New York, United StatesJob Description · Job DescriptionCompany Description · It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House's founder created his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essent ...
-
CRM Manager
4 days ago
Christian Dior Perfumes New York, United StatesJob Description · Job DescriptionCompany Description · From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutio ...
-
CRM Manager
1 week ago
Newell Brands Hoboken, United StatesNewell Brands is a leading $8.5B consumer products company with a portfolio of iconic brands such as Graco, Coleman, Oster, Rubbermaid and Sharpie, and 28,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and ...
-
CRM Manager
1 week ago
Phaxis Long Island City, United StatesPOSITION SUMMARY · World renowned beauty brand is seeking an experienced CRM Manager. Due to business growth and increased demand, this is an outstanding opportunity in a newly created role. You'll be responsible for optimizing lead-nurturing and retention campaigns and flows a ...
-
Senior CRM Manager
3 weeks ago
Affinity New York, United StatesWe are conducting a search for an accomplished Senior CRM Manager to join a leading law firm in New York. The ideal candidate will have at least 10+ years of experience in managing and enhancing office applications, with a focus on maintaining data integrity and quality in CRM so ...
-
Senior Manager, CRM
1 week ago
Vestiaire Collective New York, NY, United StatesVestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is ...
-
CRM Manager, Lifecycle
1 week ago
Goldbely New York, United StatesGoldbelly CRM Manager, Lifecycle We are looking for a CRM Manager to join our team. At Goldbelly, we believe in the emotional power of food. For many of us, food is a language of love. It's more than just nourishment. It's memories, it's connection, Manager, Lifecycle, Customer E ...
-
CRM Manager, Lifecycle
1 day ago
Solomon Page New York, United StatesOur client, a curated marketplace for Gourmet Food & Food Gifts, is looking for a CRM Manager Lifecycle. Manage the day-to-day operations of Marketing and CRM campaigns, overseeing their setup and execution across email, SMS, and Push channels for both B2C and B2B communications. ...
-
Marketing CRM Manager
1 week ago
System One New York, United StatesPlease send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly. · *** contract dur ...
-
CRM Manager, Loyalty
1 week ago
The Connors Group New York, United StatesThis role is 4 days onsite and seeking a Sr. CRM, Loyalty Manager who will be responsible for developing, scaling, and maintaining the omni channel Loyalty Program. · Provide leadership and expertise to execute strategies that drive member growth and customer centricity business ...
-
Marketing CRM Manager
1 week ago
System One Holdings, LLC New York, United StatesPlease send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly. · *** contract du ...
CRM Manager - New York, United States - Open Systems Technologies
Description
A law firm is looking for a CRM Manager to join their team in New York, NY.
Compensation: $150-165k
This position works closely with all departments to ensure proper integration of the firm's customer relationship management ("CRM) system with other systems with a focus on data quality, upgrades and overall strategy for the CRM. The position entails the management of the firm's CRM database, including setting governance, policies and procedures, and managing the Data Stewards. Observes confidentiality of firm matters.
Responsibilities:
Qualifications:
Education and Experience: