Luisa Mahecha

With over four years of experience as an Executive Assistant in the Miami Luxury Real Estate Industry, I've had the chance to master the art of handling data-sensitive databases, perfect my organizational skills, pay close attention to details, and become a multitasking pro. As a Customer Service Rep, I've also become skilled at providing efficient, patient, and empathetic technical support. These skills not only allow me to thrive in dynamic, ever-evolving, and creative environments but also make me a valuable asset to any team or company.

4+ years of experience as a remote Executive Assistant & 1+ years of Customer Service experience.
I've assisted top real estate agents by creating engaging templates for client interaction both for manual & automated protocols (creating the later in-system as well), managed time-sensitive tasks using CRM and calendar tools, incorporated AI and design software such as Canva and Adobe to craft informative and appealing content, and handled sensitive documents and information maintaining confidentiality and professionalism.
As a CSR for Aetna Healthcare I mastered my communication skills by handling calls on SBC & state legislation eligibility. I navigated MSDOS systems to process claims & became proficient in medical terminology & codes and provided simultaneous interpreting services for medical appointments and customer service inquiries.
In my role as a CSR for AT&T NSC (National Solutions Center), I perfected my customer service skills, particularly in handling money-sensitive situations as I was in charge of explaining and reviewing billing charges for business accounts. Additionally, I developed a keen eye for detail reviewing plan details and specifications related to equipment and systems to facilitate troubleshooting.

Bachelor of Fashion Design
Universidad ECCI
2013 - 2016 (Deferred)

Sales Training for Professionals in Generating Revenue
Sandler Training Academy
2021